Experience

IrisGuard UK Ltd

• United Kingdom
• Software Development
• 1 - 100 Employee

• Head Of Architecture & Solutions

  • Dec 2020 - Present

  • Responsible for customer-facing commitments & long-running initiatives & programs.• Design, build & deliver multiple mega integrations:o Core banking, ATM integrations & Mobile wallets & the first humanitarian blockchain integration.o Led integrations with UN agencies, National ID schemes & CRMs. • Responsible for developing products’ vision, strategy & strategic roadmaps.o Biometric registration products – EyeCloud®. o Payment & assistance delivery products – EyePay® Network. • Managing & conducting customer discovery activities & segmentation. • Balancing lean & agile methodologies – Scrum/Kanban & the Waterfall as well as a hybrid of Plan/Build (iterate)/Ship methodology.• Overseeing product development stages, & defining OKRs & risk assessments:o Developing customer journey maps & user storyboards. o Prototyping & UX / UI designs. o Stockholders’ management, communications & reporting.• Manage & ensure optimum product delivery & deployment:o Led remote & onsite deployments in the middle east & Africa. o Managed migrations from on-premise to cloud infrastructure.• Interviewing, recruiting, coaching & leading teams of products, & tech support across three continents. • Restructure tech-support teams & adopt new practices that enhance efficiency and service quality - achieved 30% cost savings on tech support. Show less

• Business Development Manager

  • Jan 2018 - Dec 2020

  • Creating and finding new business leads and use-cases that align with the business direction and strategy of the company.• Responsible for the development of the English-speaking African Market, understanding market needs, and localizing offerings.• Conducting market research to identify new business opportunities.• Understand customers’ needs and respond effectively with a strategy to meet such needs.• Drafting agreements, white papers, business plans, and proposals.• Preparing & presenting quarterly goals & forecasts for future projects.• Building trust and long-term relationships with customers & partners.• Managing records of sales, revenue, and other important data. Show less

• Senior Project Manager - Banking

  • Nov 2014 - Dec 2018

  A key contributor in establishing the project management office of IrisGuard, responsible for the overall direction, coordination, implementation, execution, control, and completion of specific projects while ensuring consistency with the Company’s strategy, commitments, and goals.

• Account Manager

  • Sep 2013 - Oct 2014

• Senior Channel Engineer - Mena

  • Jan 2012 - Sep 2013

• Senior Support Engineer - Levant

  • Jan 2011 - May 2012

• Technical Support Engineer

  • Apr 2009 - Jan 2011



MEPower

• Sales & Marketing Executive

  • Jun 2008 - Feb 2009



Zain

• Sales Team Member @ FUN

  • May 2006 - Jun 2008

• Customer Care Representative (Call Center)

  • Aug 2007 - Jan 2008