Service Delivery and Support Manager

• Apr 2018 - Present

IT Section Head

• Jan 2016 - Present

IT Supervisor

• Jan 2013 - Present

- Lead and supervise application Services and Raya Helpdesk team.- Datacenter applications performance monitoring. - Monitor Services requests and SLA.- Offering MS consultancy services. - New projects planning and Implementation. - Follow up Objectives and tasks.- Raya Data Center Public Cloud participant. - Managing MS infrastructure.- Prepare yearly Capacity plan. - Cloud designing and implementation. - Evaluating the performance appraisal for the team.- Managing the IT teams to insure customer satisfaction about the IT services- Negotiate and issue the HW and SW support contracts with the vendors Show less

IT Service Delivery Manager

• Jan 2017 - Apr 2018

IT Specialist System Engineer

• Jan 2012 - Jan 2013

- Lead Application services team.- Manage Multiple Active directory domains and sites- Manage Microsoft Active Directory, DNS , DHCP,file and print server.- Manage Microsoft Exchange server.- Manage Microsoft System Center Configuration Manager “ SCCM ”- Manage Microsoft System Center Operation Manager “ SCOM ”- Manage Microsoft Virtual Machine Manager “ VMM ” - Manage Microsoft Office Communicator “ OCS “ - Manage Mail Filter “ Websense and Microsoft Edge “ - Manage Key management server (KMS).- Database Administration . - Manage Service Desk engine .- Manage Application layer firewall “ISA ,TMG and Websense Internet security- Manage Blackberry enterprise Server.- Manage Printing solution, Xerox Follow Me.- Manage Fax solution.- Manage Backup Solutions. - Manage Virtualization “ Hyper-V and VMware ”- Following and apply ISO 27001 and 20000 standards.- Manage HR system .- Manage Disaster Recovery site.- RDC Public Cloud committee member.- Manage storage and backup to disk solution .- Virtualization environment implementing and administration Show less

IT Senior System Administrator

• Apr 2010 - Jan 2012

Microsoft Senior System Engineer

• Dec 2009 - Apr 2010

- Manage and administer MS windows OS . - Manage and administer Active directory, DNS. - Manage and administer Exchange environment. - Support all Microsoft applications - Microsoft Exchange upgrade project. - Microsoft office communicator implementations project . - Manage and administer MS windows OS . - Manage and administer Active directory, DNS. - Manage and administer Exchange environment. - Support all Microsoft applications - Microsoft Exchange upgrade project. - Microsoft office communicator implementations project .

System Support Engineer

• Jan 2009 - Dec 2009

System Support Engineer

• Jun 2007 - Dec 2008

Microsoft and security implementation and Technical consultancy service : Customers such as : OTH, OTS , Gomhorya , Nissan, EGB Bank, Mercedes, Mena cable and Telecelglobe . Microsoft and security implementation and Technical consultancy service : Customers such as : OTH, OTS , Gomhorya , Nissan, EGB Bank, Mercedes, Mena cable and Telecelglobe .

System and Network Support Engineer

• Jun 2006 - Jun 2007

Technical Support Engineer for internal users . Technical Support Engineer for internal users .

Trainee

• Dec 2005 - Jan 2007

This is a business simulation IT training program for 12 months in which I have a Successful completion of the below courses and certificates along with other additional projects. - English course with Berlitz (4 levels) . - Soft Skills courses at BMEC (Communication Skills - Marketing - Sales - Presentation Team Working - Problem Solving –Strategic Decision Making - Customer Service). - A+ (computer hardware troubleshooting and Maintenance). - N+ (network fundamentals). - LAN and WAN fundamental (routers and switches). - CCNA (Course only) --MCP (Microsoft Certified Professional). - MCSA "MICROSOFT CERTIFIED SYSTEM Administrator". - MCSE "MICROSOFT CERTIFIED SYSTEM ENGINEER". -Microsoft Certified Systems Engineer: Security Show less