Mahmoud Obaidat
Senior Service Delivery Manager at Injazat Data Systems- Claim this Profile
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English Full professional proficiency
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Arabic Native or bilingual proficiency
Topline Score
Bio
Bilal Abuzeid
Mahmoud is a very well informed and all around asset for JTG, I have worked with him for the past year and a half and he has proved to me that he knows precisely what is needed for his employer. He is a pleasure to work with.
Samer Daradkah
Mahmous is one of the Best, Dedicated and key to any environment he works in, focused and thinks out of the box. he is one of the best in his field.
Bilal Abuzeid
Mahmoud is a very well informed and all around asset for JTG, I have worked with him for the past year and a half and he has proved to me that he knows precisely what is needed for his employer. He is a pleasure to work with.
Samer Daradkah
Mahmous is one of the Best, Dedicated and key to any environment he works in, focused and thinks out of the box. he is one of the best in his field.
Bilal Abuzeid
Mahmoud is a very well informed and all around asset for JTG, I have worked with him for the past year and a half and he has proved to me that he knows precisely what is needed for his employer. He is a pleasure to work with.
Samer Daradkah
Mahmous is one of the Best, Dedicated and key to any environment he works in, focused and thinks out of the box. he is one of the best in his field.
Bilal Abuzeid
Mahmoud is a very well informed and all around asset for JTG, I have worked with him for the past year and a half and he has proved to me that he knows precisely what is needed for his employer. He is a pleasure to work with.
Samer Daradkah
Mahmous is one of the Best, Dedicated and key to any environment he works in, focused and thinks out of the box. he is one of the best in his field.
Credentials
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ITIL V3 Expert (2011)
PEOPLECERTDec, 2015- Oct, 2024 -
EMC Clariion storage Administrator
Dell EMC -
EMC Cloud Architect and virtualized data centre solution
Dell EMC -
EMC Data Domain Administrator
Dell EMC -
EMC Networker Backup Administrator
Dell EMC -
Kepner Tregoe Foundation
Kepner-Tregoe -
MS Exchange 2007 administrator
Microsoft
Experience
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Injazat
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United Arab Emirates
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IT Services and IT Consulting
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700 & Above Employee
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Senior Service Delivery Manager
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Jun 2014 - Present
Manages a team of 40 IT team members to ensure delivery of Injazat Managed Contracted Services in one of the biggest clients environment. -Ensures all contracted services are delivered to the approved service model for service support-Acts as focal point of contact for all operational issues for the client and Injazat delivery organizations and between Account Manager and Capability Management-Ensures delivery of service excellence through monitoring and reporting of performance and acting quickly to address issues as they arise-Manages onsite operational resources ensuring responsibilities are understood (40 resources distributed on Network, Security, Desktop support, Server and applications team)-Identify issues and risks that may impact a successful delivery of contracted services.-Produce capacity plans on yearly basis for the client and provide recommendations for ensuring continuous improvement based on analyzed reports Show less
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Data Centre Operations Team Lead
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Nov 2007 - May 2014
Lead a team of 5 personnel, responsible for the backup, server management, storage management and the main physical data center for one of the biggest accounts• Windows Domain Infrastructure services. DHCP, DNS, Windows Active directory services, SCCM and TMG.• Email Infrastructure Services.• VMware infrastructure, • Physical Servers HW, rack mounted, blade, brocade switches• Data Centre physical infrastructure: UPS’s, AC’s, water leak detection unit, generator, fire alarm system.• EMC Storage and backup solutions• RFAX and Easi SMS solutions• Data domain and archiving infrastructure (EMC Centera)• Symantec EV email solution• NAS solutions• Acting as backup for the service delivery manager Show less
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Orange Jordan
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Jordan
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Telecommunications
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700 & Above Employee
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Data Center Team Lead
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Feb 2000 - Oct 2007
Joined Orange (A leading Telecom Provider in the Middle East), worked in various positions and handled several functionalities. • Systems Team Leader: Supervised a team of 6 personnel, managed over 120 systems ranging from low to high end servers (main vendors Sun, IBM and HP) • Enterprise Management Systems Manager: Led a team of 13 Engineers, executed the entire project life cycle to deploy various options (Performance Management option, E-trust Antivirus option, Event Management option, Network IT option, , Autosys, Net-Backup, UPS and Air Conditions software, Advanced Help Desk option and Database Management tools). Integrated the options to monitor the company related IT service resources old and new in a secure reliable, proactive and reactive manner. • Deploy Citrix Metaframe XP for the call center users • Data Center Deputy Manager: Led Backup and Systems Team, Enterprise Management & Monitoring team, Application, Database, Domain and Windows team; managed operations in the IT sector; automated & supported operations to apply to customer service levels and objectives; applied service support and service delivery management compliant with international standards Show less
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Petra Group
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Jordan
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Systems Administrator
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Jul 1997 - Jan 2000
Managed HW and SW installations, support many clients. • Servers OS Installation and Configuration, • HW and SW implementation and Support Managed HW and SW installations, support many clients. • Servers OS Installation and Configuration, • HW and SW implementation and Support
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Education
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1991 - 1997
Jami'at Al-Ulum wa Al-Tiknolojia Al-Urdunia
Bachelor’, Computer Engineering
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