Mahmoud Nabil

Patient Experience manager at Cleopatra Hospitals Group
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Contact Information
us****@****om
(386) 825-5501
Location
Egypt, EG
Languages
  • Arabic Native or bilingual proficiency
  • English Professional working proficiency
Skills

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Bio

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Credentials

  • Middle Level Management of Health Professional
    British university in cairo
    Dec, 2013
    - Nov, 2024
  • Steps to Significant Service Program
    Sales Experts House
    Nov, 2012
    - Nov, 2024
  • Communication Skills
    As-Salam International Hospital
    Sep, 2012
    - Nov, 2024

Experience

  • Cleopatra Hospitals Group
    • Egypt
    • Hospitals and Health Care
    • 1 - 100 Employee
    • Patient Experience manager
      • Mar 2021 - Present

    • Patient relations Manager
      • Dec 2018 - Mar 2021

  • Egypt Well Care Hospital
    • cairo, egypt
    • Patient Relations Manager
      • Aug 2018 - Nov 2018

  • As-Salam International Hospital
    • Egypt
    • Hospitals and Health Care
    • 400 - 500 Employee
    • Operations Manager
      • Apr 2017 - Jul 2018

  • As-Salam International Hospital
    • Patient experience manager
      • Oct 2013 - Mar 2017

      My responsibilities include reception & Admission Office & Emergency clerk and Porters. 1/ Application planned admission system in accordance with the requirements of patients 2/Access to minimum of waiting patients 3/Devise a system for the transfer of patients from the ICUS to regular rooms in the shortest possible time 4/ Application patient experience system in emergency patients to reduce the waiting time of patients from an average of 5 hours to less than two hours 5/ Development of a plan of discharge system 6/ admit and discharge patients according to established protocols and standard 7/explain and hand inpatient 's rights & responsibilities to the patient 8/ register patients,makes sure pre registration form is complete, enter all data into SAP system 9/ modifies patient information- upon Thier attendance or calling 10/ ensure the right entry of financial details for patients on SAP system after obtaining the documents to support the payment mode 11/ increase door to bed admission for patients to increase the patient satisfaction 12/ design price list programming at Access database Show less

  • As-Salam International Hospital
    • Egypt
    • Hospitals and Health Care
    • 400 - 500 Employee
    • admission supervisor
      • Jan 2012 - Sep 2013

  • As-Salam International Hospital
    • Hospitals and Health Care
    • 100 - 200 Employee
    • Medical Record Supervisor
      • Apr 2010 - Dec 2011

      Work on the review of the patient's medical file Work on the review of the patient's medical file

  • Egyptian Group for trading drug
    • Sales Supervisor
      • Oct 2006 - Mar 2010

      Monitor sales representatives and work to guide them to achieve the desired goal. Monitor sales representatives and work to guide them to achieve the desired goal.

Education

  • Arab Academy for Science, Technology and Maritime Transport
    Master's degree, Hospitals management and logistics
    2021 -
  • Faculty of commerce & business administration
    Accounting
    1999 - 2003
  • Helwan University Cairo
    Bachelor of Commerce (BCom), Accounting and Business/Management
    1999 - 2003
  • Arab Academy for Science, Technology and Maritime Transport
    Master of Hospitals management and logistics

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