Experience

ZainTECH

• United Arab Emirates
• IT Services and IT Consulting
• 100 - 200 Employee

• Customer Success Manager

  • Feb 2023 - Present

  Dubai, United Arab Emirates • Leading the customer success engagement for ZainTech customers in UAE across all business unit, including: • Digital Transformation strategies and services, including IoT & sustainability, automation, energy management and consultancy. • Data Analytics and its usecases including Artificial Intelligence. • Drones as a Service. • Cyber security. • Cloud as Managed service. • Responsible for customer relationship management in the UAE. • Lead customer workshops to… Show more • Leading the customer success engagement for ZainTech customers in UAE across all business unit, including: • Digital Transformation strategies and services, including IoT & sustainability, automation, energy management and consultancy. • Data Analytics and its usecases including Artificial Intelligence. • Drones as a Service. • Cyber security. • Cloud as Managed service. • Responsible for customer relationship management in the UAE. • Lead customer workshops to reflect innovative solutions for an added value customer digital transformation journey. • C-Level reporting and relationship management • Internal and external stakeholders management • Partnership development Show less



Huawei

• China
• Telecommunications
• 700 & Above Employee

• Project Director - Services and 5G Rollout

  • Dec 2014 - Feb 2023

  Düsseldorf Area, Germany Current Project: 5G Rollout - Vodafone Germany Successfully delivered Project: Vodafone Planning and Engineering Services Project (6 years program) Achievements and responsibilities as Project Director include: - Successfully supporting the sales team to win the bidding and close the final contract negotiations with the customer. - Resource and budget management for full project scope (P&L Ownership) including supplier management. - Building up a strong project team to deliver… Show more Current Project: 5G Rollout - Vodafone Germany Successfully delivered Project: Vodafone Planning and Engineering Services Project (6 years program) Achievements and responsibilities as Project Director include: - Successfully supporting the sales team to win the bidding and close the final contract negotiations with the customer. - Resource and budget management for full project scope (P&L Ownership) including supplier management. - Building up a strong project team to deliver the services to the customer through Huawei professional services team - Process definitions and optimization - Build-up of an offshore service center in Huawei Romania and Spain that is capable of delivering the assigned tasks as per defined processes to support the local delivery teams from Germany. - Build-up of a project central and regional organizational structure that can meet the customer requirements and deliver the services in scope. The structure allows interfaces with customer stakeholders in each region and central functions. - Negotiate and close supplier contracts that are part of the delivery strategy. Suppliers list include major companies in the Telecom industry such as Accenture. - Creating a performance management role to ensure quality of deliverables, financial audit and SLA tracking. - Reporting to C-Level management at customer side and internally in Huawei Show less



Vodafone

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Enterprise Demand Manager

  • Apr 2014 - Oct 2014

  Düsseldorf Area, Germany

• Service Delivery Manager

  • Sep 2012 - Mar 2014

  Dusseldorf, Germany - Manage all customer driven connectivity projects for VF in the Vodafone Europe & AMEAP regions, 3rd parties and partner markets. - Lead multiple projects and programs, exploiting team’s core capabilities in detailed design, build, test, implementation and project management of connectivity services and strategic projects. - Own and manage the budget for the projects in accountability that deliver customer driven projects. - Manage the process to build a delivery community with local… Show more - Manage all customer driven connectivity projects for VF in the Vodafone Europe & AMEAP regions, 3rd parties and partner markets. - Lead multiple projects and programs, exploiting team’s core capabilities in detailed design, build, test, implementation and project management of connectivity services and strategic projects. - Own and manage the budget for the projects in accountability that deliver customer driven projects. - Manage the process to build a delivery community with local and central connectivity customers. - Manage virtual project teams with local and central functions, suppliers, 3rd parties and customers. - Drive innovation opportunities and influence the technical solution to problems and the approach to be taken for all local and central data network units.

• Project Manager / Data Network Technical Specialist

  • Jul 2010 - Sep 2012

  This role is accountable for VFE IT data network infrastructure. Responsibilities of this role include: • Supervise and administer the design, implementation, operation and monitoring all aspects of data network infrastructure. • Ensure proper data Infrastructure projects management and delivery within planned time frames, budget along with highest customer satisfaction. This includes: • Requirement definition and preparation of RFPs. • Design document preparation. • Vendor… Show more This role is accountable for VFE IT data network infrastructure. Responsibilities of this role include: • Supervise and administer the design, implementation, operation and monitoring all aspects of data network infrastructure. • Ensure proper data Infrastructure projects management and delivery within planned time frames, budget along with highest customer satisfaction. This includes: • Requirement definition and preparation of RFPs. • Design document preparation. • Vendor selection evaluation and project rollout • Project delivery within planned time frames and budget. • Assist in managing and planning of data network strategy. This includes developing new data network solutions and technologies. • Track industry changes to improve data network quality. • Provide consultancy to other lines of support in case of network failures. • Provide technical consultancy in case of new design and new technology deployments within IT department. • Review and ensure execution of security procedures and audit network security. • Review systems capacity planning based on company business growth. • Issuance of regular reports to senior management. • Regular health check to systems on hand. • Design and implementation of cabling infrastructure systems. • Manage team of IT infrastructure technicians. • Vendor management.

• Project Manager

  • Jan 2009 - Jul 2010

  Project Manager for IT End to End Project. I was accountable to deliver this project through the complete project cycle including managing multimillion dollar budget and various internal / external resources till the acceptance and handover phase. This project is concerned with deploying an End to End Service monitoring solution for VFE IT department. The project is based on introducing new management systems, integrating them with VFE existing systems to provide a fault management… Show more Project Manager for IT End to End Project. I was accountable to deliver this project through the complete project cycle including managing multimillion dollar budget and various internal / external resources till the acceptance and handover phase. This project is concerned with deploying an End to End Service monitoring solution for VFE IT department. The project is based on introducing new management systems, integrating them with VFE existing systems to provide a fault management, fault consolidation, End User Customer Experience, Service Availability along with building a Configuration Management Database. The project involves the intervention of all IT department teams (Development and Operations) along with the below technology providers: • EMC. • Compuware. • Keynote SIGOS. • Oracle. • Microsoft. • Dimension Data. Project has been delivered according to communicated time planes and budgets. A reward has been granted from Vodafone Egypt for my performance within this project.



Vodacom

• South Africa
• Telecommunications
• 700 & Above Employee

• Project Manager

  • Sep 2008 - Dec 2008

  This assignement was part of a talent rotation program within Vodafone. I was assigned to participate as a project leader in the World Cup 2010 Network Development Program. The project focuses on having adequate cellular coverage in all stadiums, hotels, fan parks, airports, travel routes, training facilities, etc that also confine with FIFA requirements. The systems that are installed are compatible with 2G (900+1800+EDGE), 3G (HSDPA+HSUPA) and Wimax technologies.



Vodafone

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Data Network Engineer

  • Feb 2006 - Sep 2008

  As a Data Network Engineer within the IT Ops and Support department, I managed to gain the following experiences: - Design, Implement and Maintain Vodafone Egypt IT WAN network as per the requested SLA (Service Level Agreement) with the highest customer satisfaction. - Implementation and operation of Vodafone Egypt IT Internet Links. - Design and Implementation of Vodafone Egypt Retail stores Data Connectivity while providing the highest secure/redundant connection ensuring highest… Show more As a Data Network Engineer within the IT Ops and Support department, I managed to gain the following experiences: - Design, Implement and Maintain Vodafone Egypt IT WAN network as per the requested SLA (Service Level Agreement) with the highest customer satisfaction. - Implementation and operation of Vodafone Egypt IT Internet Links. - Design and Implementation of Vodafone Egypt Retail stores Data Connectivity while providing the highest secure/redundant connection ensuring highest availability for the stores including 3G backup solutions. - Design and Implementation of Vodafone New Zealand Call Center Data connectivity hosted in Vodafone Egypt. - Design and Implementation of Vodafone UK Call Center Data and VoIP Connectivity hosted in Vodafone Egypt. - Design and Implementation of Vodafone Qatar Call Center Data and VoIP Connectivity hosted in Vodafone Egypt. - Design and Implementation of Vodafone Germany Call Center Data and VoIP Connectivity hosted in Vodafone Egypt. - Design and Implementation of the Data connectivity for MNP Project (Mobile Number Portability). - High Knowledge with Backbone Cisco routers (7600 series, 7200 series, 6500 series and 4500 series). - High knowledge in Cisco Content Switches (Layer 7 Switches). - High knowledge in LAN and Data Center Network architecture and design including Cisco Nexus 7000 series. - Knowledge with Orion Network Management System and EMC IONIX. - High Management skills with external companies. - High Knowledge with WAN Optimization Technology products (Cisco WAAS, Juniper WXC, Riverbed). Show less