Experience

Sofitel Frankfurt Opera

• Germany
• Hospitality
• 1 - 100 Employee

• Asst Director of Sales

  • Dec 2018 - Present



Rocco Forte Hotels

• United Kingdom
• Hospitality
• 700 & Above Employee

• Regional Asst Director of Sales - Middle East & India ( Promoted )

  • Apr 2016 - Jan 2018

  Hotel DE Rome Berlin, Villa Kennedy Hotel Frankfurt am Main & the Charles Hotel MunichLooking after ME, GCC & India all Segments ( Corporate -Leisure & Government)• Handling local suppliers and tour operators based in Germany and Europe• Looking after all ME, GCC & India Embassies and consulates based in Germany• Luxury sales and being in touch directly with the Royal Families offices and their personal assistances along with local fixers for royal families based in Germany• Attending and represent the Hotel Chain to all the ME, GCC & India Road shows and travel exhibitions• Looking after and establish business relationship with the biggest wholesalers and tour operators in the Middle East ,GCC & India• Looking after and established business relationship with the biggest Semi Government accounts in each GCC,ME&India• Handling biggest corporate accounts in each country• Acting as guest relation during VIPs stays ( looking after all their requirements in and outside the hotels )• Handling Instgram & Facebook pages of the hotels• Responsible for Arabic Translations in the hotel including ( Food Menu , promotions , flayers , Banners , and Hotel website• Handling all RFPs from GCC,ME&India• Works with management team to create and implement a sales plan to drive revenue, and more marketing for the Hotels.• Analyzes market information by using sales systems, industry reports and other business data, identifies opportunities with significant revenue potential for the hotels, and implements strategy to achieve the hotel revenue goals.• Works with Revenue Management to establish annual pricing for the Middle East & India Accounts as well as accounts criteria (free sale, allotments, etc.)• Assists with the development and implementation of promotions, both internal and external.



Hilton

• United States
• Hospitality
• 700 & Above Employee

• Cluster Sales Manager

  • Aug 2014 - Apr 2016

  Cluster GCC Sales Manager, Hilton Dubai Jumeirah Resort, Hilton Dubai the Walk & Hilton Dubai Creek. Looking after Leisure, Corporate, Government locally in UAE and GCC Region • Manage all the biggest B to B Leisure accounts in GCC Region and work closely with them to make sure that all their bookings via UAE local suppliers are seamless • Performs sales activities on major accounts and negotiates sales price and discounts in consultation with Director of Business Development • Manages personnel and develops sales and sales support staff. • Reviews progress of sales roles throughout the company.• Accurately forecasts annual, quarterly and monthly revenue streams. • Develops specific plans to ensure revenue growth in all company’s products. • Coordinates proper company resources to ensure efficient and stable sales results. • Formulates all sales policies, practices and procedures. • Assists sales personnel in establishing personal contact and rapport with top echelon decision-makers



Radisson Blu

• Belgium
• Hospitality
• 700 & Above Employee

• Sales Executive

  • Oct 2012 - Aug 2014

  • Handling South Dubai areas of JLT, Jebel Ali, DIP and Abu Dhabi City “corporate and Government “• Handling GCC Major corporate accounts• Maintaining and increasing production of existing top accounts• Handling RFPs–Lanyon, PHG & Sabre-bidding process and follow up• Introduced 03 new producing accounts from South Dubai in first 3 months• Continuously sourcing new corporate accounts• Selling hotel rooms, long-term apartments, conference, & banqueting facilities • Handling South Dubai areas of JLT, Jebel Ali, DIP and Abu Dhabi City “corporate and Government “• Handling GCC Major corporate accounts• Maintaining and increasing production of existing top accounts• Handling RFPs–Lanyon, PHG & Sabre-bidding process and follow up• Introduced 03 new producing accounts from South Dubai in first 3 months• Continuously sourcing new corporate accounts• Selling hotel rooms, long-term apartments, conference, & banqueting facilities



Dusit Hotels and Resorts

• Thailand
• Hospitality
• 700 & Above Employee

• Reservation Officer

  • Sep 2011 - Sep 2012

  Answer incoming calls and assist with reservations, confirmations, room need requests, and questions. Verify payment for stay including incidental costs by obtaining credit information. Communicate rate agreements and client information to reservations and front office staff. Review arrival list each day to ensure rates are correct, coding is correct and profiles are linked properly. Also review for potential business travel customers. Work closely with the credit manager to ensure correct billing instructions are set for business travel accounts.



Expedia Cruises

• Canada
• Travel Arrangements
• 700 & Above Employee

• Sales Executive

  • Jan 2010 - Sep 2011

  One of the biggest B-To-B & B-To-C call center in Cairo Egypt, handling all the Canadian citizens in-bound calls for booking Flights, hotels, cars, cruises and activities all over the world specially Canada and USA Handling the global distribution systems, all online bookings, monitoring and adjusting the availability according to the hotel inventory and current availability. Coordinate with the travel concessionaire to organize the requested tours by the guest. Collect payment for transportation and accommodations from customer. Converse with customer to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required. Compute cost of travel and accommodations, using calculator, computer, carrier tariff books, and hotel rate books, or quote package tour's costs. Plan, Describe, Arrange, and sell itinerary tour packages and promotional travel incentives offered by various travel carriers. Provide customer with brochures and publications containing travel information, such as local customs, points of interest, or foreign country regulations.



Mövenpick Hotels & Resorts

• France
• Hospitality
• 700 & Above Employee

• Front Office Supervisor

  • Oct 2009 - Jan 2010

  • Responded to queries on room tariffs and changes for services delivered perform Front Office cashiering functions and ensures accurate collection of cash during check-out Services and during foreign exchange transaction• Ensure the highest standard of customer service is provided to guests and visitors, corporate and telephone clients ensuring smooth and seamless check in procedures, issuance of key/key cards and ensuring the appropriate porter services are provided• Be fully conversant with all the front office Property Management System; front office cashiering, reservation systems and other interfaced systems as required.• Ensured all guest information is accurately recorded into guest register to ensure critically correct guest database and history; this will ensure that all departments have access to correct information at all the times enabling them to provide the service levels required by a dreamland hotel• Handled and processed all guest correspondence, messages or requests as required, either to the guest’s rooms or to the relevant department ensuring seamless and effective communication• Liaise with all departments within the property in order to ensure seamless service when allocating rooms. Ensure that all rooms that are available have been checked before allocation to an arrival; this will be achieved through correct communication with particularly Housekeeping, Maintenance and F&B.• Be aware at all the times of the duty hotel occupation status with reference to availability of rooms; including forecasts, group bookings VIPs, Royalty and any other specific occupancy issues that may arise.



Cassells Al Barsha Hotel

• Hospitality
• 1 - 100 Employee

• Front office in-Charge

  • Mar 2007 - Sep 2009

  TBA TBA



Oberoi Hotels & Resorts

• India
• Hospitality
• 700 & Above Employee

• Front Desk Receptionist ( Summer Training )

  • Jun 2006 - Feb 2007

  TBA TBA