Experience

Black Horse Travel

• Egypt
• Travel Arrangements
• 1 - 100 Employee

• Commercial Manager

  • May 2022 - Present



RegiÔtels

• Luxembourg
• Hospitality
• 1 - 100 Employee

• Contracting Manager

  • Apr 2020 - Jan 2023



Thomas Cook Group plc

• Travel Arrangements
• 700 & Above Employee

• Service Manager

  • Jun 2019 - Sep 2019

  Coaching, process confirmation, training and empowering the team to achieve and exceed targets. Building a strong relationship with the management, team members and local suppliers (hotelier& agency staff). Analysing results, holding huddle meetings and discussing hot topics weekly. Reporting representatives’ performance and results to Destination Manger and working closely with the Quality team and the Welfare team

• Head Representative

  • Feb 2017 - May 2019

  Coaching, process confirmation, training and empowering the team to achieve and exceed targets. Building a strong relationship with the management, team members and local suppliers (hotelier& agency staff). Analysing results, holding huddle meetings and discussing hot topics weekly. Re-opening SSH, sending monthly reports to the DM while working in a different resort to the management Being enthusiastic, professional, experienced in problem solving and handling difficult situations/ conversations, I am taking ownership for all my decisions. I am currently employed as a Service Head Rep and have deep insight into the work processes of tourism and especially. I am confident in terms of training, coaching, leading, communicating, escalating and prioritising duties according to importance and deadlines. I trust myself, my qualities and organisational skills. Therefore, I believe I will successfully perform any tasks given. I am hard worker, approachable and am keen on taking on roles that broaden and strengthen my skills. Show less

• Destination Administator

  • Jul 2015 - Feb 2017

  Providing support to the Admin Team Manager / Senior Destination Administrator.Providing administration support to destination employees.Co-ordinate overseas operational tasks according to the need of the destination.Checking and distributing reservations/transfer sheets to hoteliers and Employees where applicable.Co-ordinate transfers in the absence of an Airport Representative/Airport Team Manager.Maintaining and updating computer systems.Web content management.Collating and recording all in-Destination statistics.Professionally address all telephone queries from both internal and external customers.Updating and communicating effectively with all group head office /reference Partners departments.To continually liaise between local agents and destination employees regarding excursion reservations and information.Delivering continually a high level of care to both external and internal customers.Quality issues. Complaints. First level solutions. Quality management.Providing operational support to the airport operation when required.Providing reports in response to customer feedback as and when required.Providing support where necessary and complete financial paperwork and cashbook system.Where necessary collate and complete the payroll paperwork ensuring prompt return by deadline.Supporting Connected Service with updating local knowledge information on NanoRep. Show less



Thomas Cook Group plc

• Travel Arrangements
• 700 & Above Employee

• Overseas representative

  • Apr 2012 - May 2015

  welcoming our guests warmly at the airport and securing a safe transfer to resort, preparing and performing informative and interesting welcome meetings, being available for the guests to assist with issues, questions and concerns, offering unforgettable experiences by organising and selling excursions, escalating and reporting issues and incidents. welcoming our guests warmly at the airport and securing a safe transfer to resort, preparing and performing informative and interesting welcome meetings, being available for the guests to assist with issues, questions and concerns, offering unforgettable experiences by organising and selling excursions, escalating and reporting issues and incidents.



Bright Sky Travel

• Egypt

• Freelance Guide

  • Aug 2007 - Mar 2012

  Guiding excursions, providing information for customers about ancient Egypt (Cairo-Luxor), resolving any raised issue immediately, ensuring customer satisfaction about the excursion and making sure that customers are having an exceptional time Guiding excursions, providing information for customers about ancient Egypt (Cairo-Luxor), resolving any raised issue immediately, ensuring customer satisfaction about the excursion and making sure that customers are having an exceptional time



MyTravel Airways UK

• United Kingdom
• Airlines and Aviation
• 1 - 100 Employee

• Tour Guide and Representative

  • Jul 2005 - Jul 2006

  welcoming our guests warmly at the airport and securing a safe transfer to resort, preparing and performing informative and interesting welcome meetings, being available for the guests to assist with issues, questions and concerns, offering unforgettable experiences by organising and selling excursions, escalating and reporting issues and incidents. welcoming our guests warmly at the airport and securing a safe transfer to resort, preparing and performing informative and interesting welcome meetings, being available for the guests to assist with issues, questions and concerns, offering unforgettable experiences by organising and selling excursions, escalating and reporting issues and incidents.