Senior Legal Expert

• Jan 2022 - Present

Legal Operations Coordinator

• Jul 2019 - Jan 2022

Legal Researcher

• Jun 2010 - Jun 2019

• Reviews and analyzes regulations of some Ministries, in order to provide feedback and recommendations on the legal and technical aspects and monitor and forecasting the national and international economic performance.• Participate in the development of the action plan with the members of the working group.• Participate in the preparation of memos and reports required for the subject-matter of the study.• Develop a Constant communication and coordination with the team leaders and the team members.• Implementation of any assignments issued by the team leader.• Find the best international practices about better regulations and Ability to undertaking relevant research, and writing various technical and economic reports.• Coordinate meetings (preparation of agenda, follow up on attendance, selection of venue, etc).• Update documentation (annual progress report, weekly and Monthly report, newsletter and other documents).

Legal Consultant - Short Term

• Mar 2017 - Jun 2019

•Identifying various administrative procedures and the mandate of competent bodies.• Developing an outline and detailed process and institutional map.• Analysing the process and institutional map and identifying the possible improvements and required outcomes.• Prepare a set of recommendations for simplification according to regulations.• Co-ordinate and organise a consultation with the private sector and participate in the preparation of focus groups and working groups to discuss the streamlining recommendation.• Reviewing the implementation to ensure that desired outcomes have been delivered and to see whether further improvements are required.

Shift Team Lead

• Apr 2009 - Jun 2010

Customer Service

• Dec 2008 - Apr 2009

• Provide splendid customer services to customers in a friendly and courteous manner at all times.• Have sufficient knowledge about the banking products and services and respond to all inquiries accordingly.• Channel complex customer complaints and challenges to the right quarters for effective resolution.• Provide assistance to all other members of staff in other departments of the bank by liaising with them through healthy interactions.• Suggest effective ways through which the bank can promote its products and services and increase customer satisfaction.

Customer Service

• May 2008 - Dec 2008

• Handle customers’ technical problems.• Handle customers’ complaints.• Answer customer inquiries.• Introduce the new services to the clients. • Handle customers’ technical problems.• Handle customers’ complaints.• Answer customer inquiries.• Introduce the new services to the clients.