Experience

BIGO Technology - بيجو تكنولوجي

• Singapore
• Technology, Information and Internet
• 100 - 200 Employee

• Content Moderator

  • Jul 2021 - Present

  -Review user-generated content to remove offensive, inappropriate and harmful content including pictures, live streaming, short videos, text, voice rooms, and group chats. -Take action on user reports according to platform policy. -Collect the illegal keywords and add & maintain the regional sensitive vocabulary periodically - Report any problems and violations with the head office. -Review user-generated content to remove offensive, inappropriate and harmful content including pictures, live streaming, short videos, text, voice rooms, and group chats. -Take action on user reports according to platform policy. -Collect the illegal keywords and add & maintain the regional sensitive vocabulary periodically - Report any problems and violations with the head office.



VFS Global

• United Arab Emirates
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Representative

  • Jul 2019 - Aug 2020



Extensya

• Jordan
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Representative

  • Aug 2017 - Nov 2018

  *Handle customer complaints and provide alternatives and/or solutions to ensure the resolution of complaints. *Reach out to customers via email and telephone to verify account information. *Ensure customers are satisfied with their purchases or service. *Assist customers in placing orders, fulfilling refunds, and handling exchanges. *Handle customer complaints and provide alternatives and/or solutions to ensure the resolution of complaints. *Reach out to customers via email and telephone to verify account information. *Ensure customers are satisfied with their purchases or service. *Assist customers in placing orders, fulfilling refunds, and handling exchanges.