Experience

AYM Commerce

• United Arab Emirates
• Technology, Information and Internet
• 1 - 100 Employee

• Operations & Logistics Manager

  • Jan 2017 - Present

  Management of operations fulfillment for perfect orders to customers with achieving the Quality of Service metrics (quality, on-time delivery, fill rate) and for multiple E-Commerce platforms: Danube Online - Grocery Bindawood Online - Grocery Danube Express Dark Stores - Grocery E-Direct P&G - Detergents Click Toys - Toys Ward Station – Flowers - Manage and partner with key stakeholders in Operations, Tech, CS, Finance, and Marketing to design detailed operational solutions and develop the business level. - Build, optimize, and train Ops Leads, and Ops operators (pickers, packers drivers) to understand the quality metrics and achieve the same on day-to-day basis - Overview daily operations management of the perfect delivery orders, staff assignment, lead warehouse team meetings, quality and driver train - Design and execute the expansion plan City/Regional wise, and launch the new fulfillment centers to cover more areas and wider zones. - Work closely with the Operations and Transport to identify big opportunities for change - assess the scope & feasibility and recommend projects - Independently manage a portfolio of large complex projects and programs from concept through to pilot and full implementation - Structure approaches to solving complex operational problems and develop key hypotheses - Drive and manage detailed data analysis to shape and scope solutions - Structure and develop detailed implementation plans and work with Ops leads to pilot and test new solutions and then roll-out across the broader organization - Manage and work with a significant number of Project Associates and Project Analysts within the Support Function team & other cross-functional teams - Guide and coach Operational teams on how to drive performance improvement and focus on the highest value opportunities - Architect and gatekeeper of the Danube Online, Bindawood Online, E-Direct P&G operating model changes along with the Support Function team. Show less



Makan Urban Development Co. Ltd.

• Saudi Arabia
• Construction
• 1 - 100 Employee

• Executive manager

  • Feb 2008 - Dec 2016

• Executive Secretary

  • May 2005 - Jan 2008



Tabshi Group

• Jeddah

• Operations Shift Supervisor

  • Jan 2002 - Nov 2004