Experience

EDCH

• United Arab Emirates
• Telecommunications
• 1 - 100 Employee

• Portfolio Manager Roaming Services

  • Nov 2021 - Oct 2022

  Émirats arabes unis



Ooredoo Algerie

• Algeria
• Telecommunications
• 700 & Above Employee

• Roaming Manager

  • Sep 2018 - Oct 2021

  Algérie

• Interconnection Senior Specialist

  • Sep 2015 - Sep 2018

  Algiers • Responsible of the wholesale SMS Business: P2P & A2P. • Routing responsible for Voice and SMS. • Interface and negotiator with SMS HUBs and Voice Carriers.

• Interconnection Specialist

  • May 2012 - Aug 2015

  Algiers • Create and develop traffic dashboards for various business daily, weekly and monthly needs: Business Objects XI3.1., Excel • Monitor the traffic behavior and quality of all scenarios (Voice, SMS) using a real-time monitoring tool. • Responsible of the wholesale SMS Business: achievement, opportunities, growth the revenue. • Interface and negotiator with the SMS HUB partners. • Project manager of implementing a screening database solution to secure the network against abnormal and… Show more • Create and develop traffic dashboards for various business daily, weekly and monthly needs: Business Objects XI3.1., Excel • Monitor the traffic behavior and quality of all scenarios (Voice, SMS) using a real-time monitoring tool. • Responsible of the wholesale SMS Business: achievement, opportunities, growth the revenue. • Interface and negotiator with the SMS HUB partners. • Project manager of implementing a screening database solution to secure the network against abnormal and fraudulent practices that decrease our revenues and in the other end for customers against unsolicited SMS such as SPAM, in an international and national level. • Negotiate the SMS Interworking agreements and coordinate the testing and commercial launch phases. • Negotiate with the Voice carriers to obtain the best ratio: Quality/Price. • Send CR (Change Request) to be implemented at different departments in order to ensure synchronization between different databases for various needs: Mediation for Billing, technique for implementation, marketing for commercial offers and Data warehouse (DWH) for business reporting. • Solve the QoS issues with carriers/HUBs and contact operators when needed (Trouble Ticket). • Statistical analysis and simulation to facilitate decision to the managers. • Optimize the international Voice & SMS traffic routing plan based on the International Gateways offers. • Analyze and solve complex problems and manage contentious cases in the area of specialization. • Generating, processing and providing CDR’s for various business needs. • Participate in the development of the Wholesale business and study the new interconnect opportunities. • Ensure the implementations of strategies and policies and propose improvements to process and tools.

• Interconnection Analyst

  • Jan 2011 - May 2012

  Algiers Wholesale Department-Strategy Direction: • Collected, monitored data quality and analyzed the KPI’s of the traffic behavior. • Loaded the wholesales rates and updated the numbering plan on the rating systems. • Sent the targets to suppliers. • Coordinated the reconciliation process and validated the monthly interconnection invoices. • Coordinate all interconnection tests before and after commercial launch. • Respect the internal process of work and update the database… Show more Wholesale Department-Strategy Direction: • Collected, monitored data quality and analyzed the KPI’s of the traffic behavior. • Loaded the wholesales rates and updated the numbering plan on the rating systems. • Sent the targets to suppliers. • Coordinated the reconciliation process and validated the monthly interconnection invoices. • Coordinate all interconnection tests before and after commercial launch. • Respect the internal process of work and update the database. • Respond to various internal and external requests within on confidentiality constraints. • Collaborated with other team members to achieve the fixed goals.



Ooredoo Algerie

• Algeria
• Telecommunications
• 700 & Above Employee

• Trainee for the End of Engeeniring Studies Thesis Accomplishment

  • Mar 2010 - Oct 2010

  Algiers Topic: Service Quality Control of Wholesale Mobile Telephone Services • Collecting & analyzing DATA according to the PDCA process of System Management Quality to manage the QoS Control for the international and roaming traffic (Voice, SMS). • Definition QoS KPI’s, coding different issues by variables, create a resolving system by issue emergency. • Study and analysis questionnaires using SPSS.



Microsoft

• United States
• Software Development
• 700 & Above Employee

• Microsoft Student Partners [MSP]

  • Sep 2009 - Jun 2010

  Representative of Microsoft at the ENSSEA (Formely INPS). • Representative of Microsoft at the ENSSEA (Formely INPS). • Organization of conferences to promote the Millinery goal of United Nation (UN) using Technologies & IT solutions with the theme: Imagine a world where technology helps solve the world's toughest problems. • Member of the first Microsoft Algeria team tours of “Imagine Cup” promotion around universities of Algeria : Boumerdes, Setif, Oran, Tiaret and Algiers.



IMMAR

• IMMAR Maghreb Research & Consultancy

  • Jan 2008 - Jun 2008

  Algiers Supervisor • Collecting DATA & Analyzing for marketing studies and advices using SPSS.