Experience

Grand Hyatt Doha Hotel & Villas

• Qatar
• Hospitality
• 100 - 200 Employee

• Assistant Sales Manager

  • Jan 2023 - Present



IHG Hotels & Resorts

• United Kingdom
• Hospitality
• 700 & Above Employee

• Cluster Sales Executive Crowne Plaza & Holiday Inn - The Business Park

  • Oct 2021 - Jan 2023



Hilton Salwa Beach Resort & Villas

• Qatar
• Hospitality
• 500 - 600 Employee

• Reservation Agent

  • Jul 2020 - Oct 2021

  • Convert, quickly, inquiries into contracted business. • Respond, positively, to sales inquiries to develop future sales leads. • Identify sales leads, as appropriate. • Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation. • Provide prompt and efficient service while maintaining the hotels brand standards. • Convert, quickly, inquiries into contracted business. • Respond, positively, to sales inquiries to develop future sales leads. • Identify sales leads, as appropriate. • Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation. • Provide prompt and efficient service while maintaining the hotels brand standards.



Qatar Airways

• Qatar
• Airlines and Aviation
• 700 & Above Employee

• customer service agent

  • Nov 2018 - Jun 2020

  My role Ground operations. To provide the customers with outstanding customer service level and to excee٨d the expectations for unforgettable experience. To handle the ground operations, checkin passengers, gates operation and transit dynamic operation. My main role is to handle the delayed flights as a delay handling coordinator, to find alternative solutions, and to reach satisfaction for our disrupted passengers. My role Ground operations. To provide the customers with outstanding customer service level and to excee٨d the expectations for unforgettable experience. To handle the ground operations, checkin passengers, gates operation and transit dynamic operation. My main role is to handle the delayed flights as a delay handling coordinator, to find alternative solutions, and to reach satisfaction for our disrupted passengers.