Operations Manager

• Oct 2022 - Present

- Lead the agency’s team and optimize operations, administrative processes, scheduling.- Development and planning projects’ workflow strategically- Assigning tasks, developing Gantt charts, managing scheduling, and internal processes.- Monitor progress and execution- Human resource activities: - Contribute to the development of company’s procedures and initiatives to improve work processes and setting strategic goals- Create, refine and optimize systems for processes associated with the aforementioned tasks.- Resolve conflict pertaining to clients and/or staff- Work proactively to provide solutions for any identified issues in the workflow, outcome or productivity Show less

Co-Founder

• Sep 2017 - Present

Project Manager

• Apr 2021 - Oct 2022

- Development and planning projects’ workflow strategically- Assigning tasks, developing Gantt charts, WBS, managing scheduling, and internal processes- Resolve conflict pertaining to clients and/or staff- Working as an executive director to coordinate handing off the tasks between the different teams- Analyze and identify issues and trends in the aforementioned and provide proactive solutions- Human resource activities: 1) Selecting candidates 2) Interviewing applicants- Contribute to the development of company’s procedures and initiatives to improve work processes and setting strategic goals Show less

Project manager and client relations

• Aug 2018 - Apr 2021

- Development and planning projects’ workflow strategically- Assigning tasks, developing Gantt charts, WBS, managing scheduling, and internal processes- Resolve conflict pertaining to clients and/or staff- Working as an executive director to coordinate handing off the tasks between the different teams- Analyze and identify issues and trends in the aforementioned and provide proactive solutions- Human resource activities: 1) Selecting candidates 2) Interviewing applicants- Contribute to the development of company’s procedures and initiatives to improve work processes and setting strategic goals Show less

Scrum master September 2017 – May 2020

• Sep 2017 - Apr 2020

- Lead the developers’ team to optimize operations and technical processes.- Resolve conflict regarding clients and/or staff.- Identify issues and trends in the above, provide proactive solutions.- Establish and refine systems for processes associated to the different projects and the workflow.- Monitor/refine Developers team members’ KPIs. - strategically execute plans to enhance metrics.- Contribute with the administrative team to optimize client experience.

Police Officer

• Jun 2006 - Apr 2021

- Egyptian Immigration, nationality, and passports Department at the ministry of interiors - Investigating, approval of issuing residence cards for foreigners and refugees - Leading a team of 45 employees to execute all the needed tasks - Preparing and periodic statistical reports - Acting as a liaison between my department and the national security department - Egyptian Immigration, nationality, and passports Department at the ministry of interiors - Investigating, approval of issuing residence cards for foreigners and refugees - Leading a team of 45 employees to execute all the needed tasks - Preparing and periodic statistical reports - Acting as a liaison between my department and the national security department