Experience

Tejarrtech - تچارتك

• Egypt
• Technology, Information and Internet
• 1 - 100 Employee

• Project Manager

  • Nov 2023 - Present

  Qesm El Maadi, Cairo, Egypt



R2S

• Egypt
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Senior Country Sales Analyst

  • Apr 2023 - Nov 2023

  Cairo, Egypt Note: Company was Shutdown on 2023-11-10 due to bankruptcy *Provide standard revenue and performance reporting/analysis, data for business reviews, build reports/sales tools, and maintain systems infrastructure. *Prepare executive-level quarterly and monthly business reviews and present them to internal and external customers. *Develop and lead improvements in standardized reports and new reports that identify trends and sales opportunities. *Present actionable information and… Show more Note: Company was Shutdown on 2023-11-10 due to bankruptcy *Provide standard revenue and performance reporting/analysis, data for business reviews, build reports/sales tools, and maintain systems infrastructure. *Prepare executive-level quarterly and monthly business reviews and present them to internal and external customers. *Develop and lead improvements in standardized reports and new reports that identify trends and sales opportunities. *Present actionable information and insights to team members and management *Review past Sales data to determine productivity, forecast market trends, and assist in developing strategies to boost revenue *Collect and examine relevant data to create intelligent reports. *Communicate with the management team regularly Show less



Cartona

• Egypt
• IT Services and IT Consulting
• 200 - 300 Employee

• City Cluster Management - Growth Team

  • Jun 2022 - May 2023

  Egypt • Leading projects and regular business improvement initiatives as may be decided from time to time. • Monitoring areas' targets & growth rate. • Organize and coordinate the monthly, weekly, and daily plans. • Live-Looking on areas number to take related action and cascade it down to Account Managers. • Working closely and across multiple departments to help oversee operational requests from start to finish. • Act as the focal point to resolve these issues by coordinating with… Show more • Leading projects and regular business improvement initiatives as may be decided from time to time. • Monitoring areas' targets & growth rate. • Organize and coordinate the monthly, weekly, and daily plans. • Live-Looking on areas number to take related action and cascade it down to Account Managers. • Working closely and across multiple departments to help oversee operational requests from start to finish. • Act as the focal point to resolve these issues by coordinating with relevant functions/departments. • Acting as the link between all operational functions, “sales, account management, customer support, LiveOps, Supply, Acquisition“to ensure the city's plan/strategy seamless execution. • Conducting weekly meetings to understand challenges and discuss solutions. • Working closely and following up with supply and live ops teams to ensure smooth order fulfillment. • Follow up on day-to-day operations • Handling, Reporting, and following up on ad-hoc issues •Develop time and action calendars with processes and procedures to ensure actions are successfully completed. •Develop cost center budgets for all phases of marketplace E-commerce. •Plan out and execute marketplace promotions to maximize growth. •Drill down into marketing channels and site performance metrics to explain variances to business. •Review sales and customer service reports and put into place action items to ensure the efficiency of the process. Show less



Taager

• Egypt
• Retail
• 300 - 400 Employee

• Ops Account Management Team Lead - HVM

  • Jan 2022 - Jul 2022

  Qesm El Maadi, Cairo, Egypt NOTE: The project was terminated due to Layoff and restructuring • Analyzing data to enhance operational efficiency and decision-making. • Manage and oversee assigned employees Merhcnats Accounts and expand our service by providing exceptional service. • Solve Merchant's shipping needs on a daily basis from receiving to delivery and beyond. • Work alongside the Commercial Account Managers to build the relationship between the Merchant and the company. • Build a strong… Show more NOTE: The project was terminated due to Layoff and restructuring • Analyzing data to enhance operational efficiency and decision-making. • Manage and oversee assigned employees Merhcnats Accounts and expand our service by providing exceptional service. • Solve Merchant's shipping needs on a daily basis from receiving to delivery and beyond. • Work alongside the Commercial Account Managers to build the relationship between the Merchant and the company. • Build a strong relationship with Merchants by staying in constant communication to ensure day-to-day and long-term needs are met. • Oversee the activity of shipping, receiving, and delivering shipments across the HVM Department. • Develop and maintain schedules, onboard new hires, and set departments goals based on company expectations. • Evaluate employee performance to ensure that the entire team runs efficiently while providing guidance to make team members more effective. • Direct Optimize and coordinate full order cycle. • Resolve any arising problems or complaints. • Maintain metrics and analyze data to assess performance and implement improvement. • Drive education of core stakeholders on key supply chain concepts and policies to achieve broad alignment across stakeholders. • Assure the day-to-day incidents recordings and action plan to fix the daily issues permanently. • Assure team punctuality. Show less



Swyft EG

• Control Tower Operations Team Lead

  • Sep 2020 - Jan 2022

  Maadi • Day-to-day support. • Proactively address shipment delays and address to ensure on-time delivery. • Ensure compliance with preferred carrier guides. • Ensure compliance with mode and expedited freight policies. • Assure Communication with the onground Ops Team. • Measure and manage lead-time variability, including in-transit lead-time, and work with logistics partners to address performance gaps, ensuring accurate lead time master data in planning systems. • Conduct regular… Show more • Day-to-day support. • Proactively address shipment delays and address to ensure on-time delivery. • Ensure compliance with preferred carrier guides. • Ensure compliance with mode and expedited freight policies. • Assure Communication with the onground Ops Team. • Measure and manage lead-time variability, including in-transit lead-time, and work with logistics partners to address performance gaps, ensuring accurate lead time master data in planning systems. • Conduct regular review of logistics financial results and provide input into the financial forecasting process. • Reduce freight damages through analysis and root cause identification and resolution. • Partner with Account Management and Supply teams to manage carrier & client performance. • Drive education of core stakeholders on key supply chain concepts and policies to achieve broad alignment across stakeholders. • Assure the day-to-day incidents recordings and action plan to fix the daily issues permanently. • Assure team punctuality. • Facilitate the working days to avoid overtime. • Making sure the team is capable to handle the workload in the absence of their leader.

• Sr. Corporate Strategy and Planning Specialist

  • May 2020 - Sep 2020

  Maadi ● Develop plans to materialize strategy and analyze business proposals ● Research competition to identify threats and opportunities ● Assess the company’s operational and strategic performance ● Align processes, resources-planning and department goals with overall strategy ● Provide support and insight into significant organizational changes ● Educate senior executives in making effective decisions ● Construct forecasts and analytical models ● Monitor and analyze industry… Show more ● Develop plans to materialize strategy and analyze business proposals ● Research competition to identify threats and opportunities ● Assess the company’s operational and strategic performance ● Align processes, resources-planning and department goals with overall strategy ● Provide support and insight into significant organizational changes ● Educate senior executives in making effective decisions ● Construct forecasts and analytical models ● Monitor and analyze industry trends and market changes



Swvl

• United Arab Emirates
• Technology, Information and Internet
• 500 - 600 Employee

• Senior Corporate Planning and Optimization Specialist

  • Jun 2019 - May 2020

  Maadi, Cairo Governorate, Egypt ● Maintaining and creating a strong database with an effective campaign and finance tracking. ● Creating Corporates rides plans. ● Lunching Corporate deals routes and prices. ● Communicate with the Sales team, Corporate Lunching team, and Supply team to apply the corporate routes prices. ● Despatch the rides and creating the schedule rides time that needed for the Corporates. ● Optimizing routes and stations that needed for the corporate. ● Pricing the routes as it's distance… Show more ● Maintaining and creating a strong database with an effective campaign and finance tracking. ● Creating Corporates rides plans. ● Lunching Corporate deals routes and prices. ● Communicate with the Sales team, Corporate Lunching team, and Supply team to apply the corporate routes prices. ● Despatch the rides and creating the schedule rides time that needed for the Corporates. ● Optimizing routes and stations that needed for the corporate. ● Pricing the routes as it's distance and Bus type and repricing it as per the market. ● Adjuting the Routes time schedules to prevent timing issues. ● Communicate with the Existant corporate account managers to make sure that all routes not having any issues related to the stations, distance, and pricing. ● Assigning the needed captains on the routes. ● Creating the Corporate account on the Dashboard. ● Adding all the needed Corporate employes individually in every route so they can track and communicate with the captain.

• Quality Assurance and Training Specialist

  • Aug 2018 - Jul 2019

  Cairo,Egypt • Monitor agents’ performance and report weekly to team leaders and the manager. • Take care of shifts distribution and swap availability • Work on quality team handbook along with the manager. • Work on knowledge base and macro scheme. • Create training materials for new patches. • Train the new patches under the manager supervision. • Create the training processes, quizzes and training agenda. • Create the quality assurance processes, policies and scoring sheet. •… Show more • Monitor agents’ performance and report weekly to team leaders and the manager. • Take care of shifts distribution and swap availability • Work on quality team handbook along with the manager. • Work on knowledge base and macro scheme. • Create training materials for new patches. • Train the new patches under the manager supervision. • Create the training processes, quizzes and training agenda. • Create the quality assurance processes, policies and scoring sheet. • Create the fleet quality department KPI's

• Fleet Coordinator Specialist

  • Apr 2018 - Aug 2018

  Cairo, Egypt • Holding quality shift • Applying all deductions and Bonuses Policies • Responsible for on time ride quality during my shift • Preparing and reviewing Captain Absence and Captains Behavior Sheets • Reporting Drivers Behavior to captain support, training and supply teams • Reporting Drivers Deductions to Captain support team • Reporting Dashboard and Captain App issues to the tech team • Prepare all required reports related to Captains and rides • Monitor all received… Show more • Holding quality shift • Applying all deductions and Bonuses Policies • Responsible for on time ride quality during my shift • Preparing and reviewing Captain Absence and Captains Behavior Sheets • Reporting Drivers Behavior to captain support, training and supply teams • Reporting Drivers Deductions to Captain support team • Reporting Dashboard and Captain App issues to the tech team • Prepare all required reports related to Captains and rides • Monitor all received tickets on all channels and take actions accordingly • Monitor rides status and make sure all rides will start on time • Assigning backup vans and handling their positioning around the city • Building strong relationship with captains and boost their loyalty to Swvl.



Vodafone

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Technical Support Representative - ICC

  • Jan 2016 - Apr 2018

  Maadi, Egypt