Remote Operations Senior Technician

• Jan 2022 - Present

§ Support teams to ensure that the portfolio of tasks/projects is planned, managed and delivered effectively.§ Support and inform the targeting of resources, monitoring, implementation and evaluation of the tasks/projects by providing high quality support including complex information and analysis, communications and stakeholder management.§ Ensure accurate and open communication and co-ordination with a range of organisations and individuals, researching and drafting correspondence and papers and ensuring the management of specific tasks, lead reporting and analysis across a range of specialties, functions and projects.§ Day to day supervision/Day-to-day management of section e.g. recruitment, appraisal, performance, training; delivers training on a range of IM&T subjects / delivers training in own specialism to other staff and organisations.§ Allocates work to staff, completes monthly sickness returns/manages team of staff§ To act as a decision loggist for the CCG as and when required, undertaking and / or renewing appropriate training at regular intervals.§ Plan, organise complex activities, programmes requiring formulation, adjustment/Plan, organise broad range of complex activities; formulates, adjusts plans or strategies.§ Propose policies or service changes, impact beyond own area.§ Develops and implements business policies which impact across the site or health economy.

2nd Line RemoteTech

• Nov 2020 - Present

Windows 10 deployment engineer

• Dec 2019 - Nov 2020

Remote support Analyst during COVID 19 Outbreak

• Mar 2020 - Apr 2020

Remote Support Analyst

• Mar 2019 - Dec 2019

• Providing support to customers via telephone, e-mail and remote access• Diagnosing and resolving escalations• Creating knowledge base articles to improve technical knowledge• Acting as a technical escalation for First Line and Second Line Service Centre Analysts.• On-site support when required• Windows 7 and Windows 10 Desktop Support• Handheld Support• MS Surface Pro Support• Exchange\Office 365 Support• WAN\LAN network troubleshooting• Basic Windows Server 2008 R2 - 2012 Support• Managed Build Support• To update tickets with details of work performed on the ticketing system.• Prepare detailed report of activity performed at client location and update the same on systems.• Install software as per the instruction or general guidelines.• Manage configuration changes of all IT assets.• Fix issues related to Windows 8 / 10, MAC OSX, Outlook, Wi-Fi, Printers, Routers, Hard-drive, logins, software, Office 365, or any IT relevant issues as requested by end user.• Setup mobile devices and configure the same as per user’s needs.• Assist technical teams in managing and fixing data-centre issues.• Provide remote assistance to user

System Engineer

• Jan 2016 - Dec 2018

• Undertaking responsibilities of handling Domains, Active directories including user accounts and services and securities including authentication, secure communication protocols and certificate management with troubleshooting. • Responded to issues relating to Operating Systems and Microsoft product issues, as well as various other application problems, always offering a friendly yet professional service. • Identified faults within computer systems and hardware, providing solutions based on assessment of the reasons for failures, further implementing solutions in order to make sure these problems were resolved. This included replacing defective and faulty parts, performing upgrades, and installing new software. • Sought upon to diagnose system issues and to install, upgrade, support, and troubleshoot all concerns relating to computer hardware, printers and numerous others items of authorised peripheral equipment. • I undertook key repair work on a range of devices including laptop and desktop computers, as well as printers. • Provided an excellent level of customer service, identified user needs and ensured that any maintenance or repair was in line with these needs and the best possible solution. • Offered support and guidance to staff members, ensuring that my job knowledge was continually updated and adept to deal with a wide array of issues across a multitude of hardware, software, and systems. • Successfully customised desktop hardware to meet user specifications and company standards. Complied with specified warranty requirements at all times. • Recognised by management and peers alike for ability to remain up to date with operational demands whilst remaining personal and bespoke with each support request. • Gained good experience with CompTIA Server + infrastructure and dealing with virtual computers, switches, routers and applying troubleshooting theories when required and documenting it accordingly.

Computers and Server Support Engineer

• Aug 2013 - Dec 2015

Key Tasks include: To assist in the maintenance of the IT network • To provide hardware and software support for workstation PCs, laptops and MACs • To monitor the efficiency of the company’s networks. • Installing Servers using VMware, creating backups, active directories. To assist with Installing/uninstalling workstation PCs, software and operating systems across the network • To install new and existing software on existing PCs, laptops and MACs • To perform complete installations of operating systems on new PCs, laptops and MACs • To provide technical support for all users. Provide support for all users • To administer e-mail and user groups and accounts within the organisation. • To configure and maintain all software applications for consistent use.

IT Administrator

• Oct 2009 - Feb 2011

• Manage Information Technology and Computer System. • Ensure technology is accessible and equipped with current hardware and software • Monitor and maintain technology to ensure maximum access. • Perform other related duties as required during working hours • Manage Information Technology and Computer System. • Ensure technology is accessible and equipped with current hardware and software • Monitor and maintain technology to ensure maximum access. • Perform other related duties as required during working hours

Travel coordinator

• Mar 2009 - Oct 2009

• Business Travel and Expenses Reporting. • Company Vehicle Policy • Vacation, Leave and Absence Policy • Handling Visa issues • Housing Policy • Employment Reference policy. • Business Travel and Expenses Reporting. • Company Vehicle Policy • Vacation, Leave and Absence Policy • Handling Visa issues • Housing Policy • Employment Reference policy.