Mahira Chaudary
Lead Generation at Lily Comms - Business phone systems & communications solutions- Claim this Profile
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English -
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Urdu -
Topline Score
Bio
Credentials
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Customer Service Level 3
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Customer Service level 2
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Experience
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Lily - Multi Award-Winning Business Communication & I.T. Solutions Provider
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United Kingdom
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Telecommunications
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1 - 100 Employee
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Lead Generation
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Jul 2016 - Present
- lead generation - sales - business to business - SME - outbound dials - tele communications - lead generation - sales - business to business - SME - outbound dials - tele communications
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npower Business Solutions
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United Kingdom
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Utilities
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300 - 400 Employee
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Sales Associate
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Mar 2015 - Mar 2016
- inbound and outbound sales - business to business - Gas and Electric contracts - Lead Generation - Business Movers Team - Retention sales - Acquisition Sales - inbound and outbound sales - business to business - Gas and Electric contracts - Lead Generation - Business Movers Team - Retention sales - Acquisition Sales
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Debenhams
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United Kingdom
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Retail
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700 & Above Employee
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Customer Service Representative
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Jun 2012 - Mar 2015
Inbound, outbound and dealing with customer service complaint emails. I have taken many different roles within this job. I took inbound calls with general customer enquiries or initial complaints; I also have dealt with head office emails with just general enquiries again or escalated calls, trying to find a resolution for customers. Another job role I took within the Debenhams contact centre was to take internal staff calls for anyone who needed assistance on a call or query and authorisations if a manager was not available. Team leader/ floorwalker/ supervisor I have also undertaken this role for 6 months; I assisted our new starters for peak time within the business. I had access to team leader systems and had authority to action refunds and GWG. I dealt with escalated calls and ensure full customer satisfaction. I assisted in any queries the staff had and raised and IT problems for the staff and customers. Show less
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Vac Servicing
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Leeds, United Kingdom
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Sales Associate
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Jun 2011 - Jul 2012
Out bounding calls, selling and providing a service for Dyson vacuums, dealing with unhappy customers and customer complaints, with the correct phone manner and appropriate language, inputting data, working off the database speaking to existing customers for feedback and rebooking them for annual servicing. This was a commission based role , our targets were to book 2 dyson appointments an hour, on average I was able to book 4 an hour. Out bounding calls, selling and providing a service for Dyson vacuums, dealing with unhappy customers and customer complaints, with the correct phone manner and appropriate language, inputting data, working off the database speaking to existing customers for feedback and rebooking them for annual servicing. This was a commission based role , our targets were to book 2 dyson appointments an hour, on average I was able to book 4 an hour.
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British Red Cross
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United Kingdom
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Civic and Social Organizations
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700 & Above Employee
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Sales Representative
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Jun 2010 - Dec 2010
- door to door sales - customer service - British red cross - sales - charity - door to door sales - customer service - British red cross - sales - charity
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McDonald's
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United States
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Restaurants
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700 & Above Employee
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Customer Service
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Mar 2008 - Jun 2010
- customer service - till work - floor management - customer service - till work - floor management
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Education
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2013 - 2014
Capita
NVQ Customer Service, Customer Service Support/Call Center/Teleservice Operation -
2003 - 2008
Parklands Girls High School
High School, GCSE -
Leeds City College – Parklane campus
Distinction Distinction Merit (DDM)
Community
