Experience

4700BC

• India
• Food and Beverage Services
• 1 - 100 Employee

• Head Of Operations

  • Apr 2018 - Present



Yum! Brands

• United States
• Restaurants
• 700 & Above Employee

• Regional Manager

  • Mar 2014 - Apr 2018

  My responsibilities includes: Designated as Regional Head for North India units. Enrolling the highest level of standards and driving operation excellence. Budgeting forecasting and analysis for sales and profitability of the outlets. Coordinating with respective area managers and store team to ensure the goals are met and achieved. Close coordination and reporting of support functions in ensuring their deliverables and support at highest capacity. Responsible for customer satisfaction, people development and building sales and profitability Focus on following highest level of customer service and product quality and abiding with SOPs at peak level. Formulating business strategies and tools in order to ensure that the goals are achieved. Inculcating self development and sessions on Achieving Break through results to build productivity and retention of team. Responsible for heading the training and operations for Pizza Hut stores in terms of product building, people development and Above store training lead Close coordination with franchiser (Yum restaurants) for new product development and building strategic tool Part of the Launch & Set‐up team of the organization to set‐up 17 Operational stores. Responsible for Planning & Designing all the kitchens operations and related activities.  Leading, Training & Re‐engineering a team of Trainers across North India Training of the Managers for effective administration and control of the Business and Academic Rigor  Business Development function involved Avenues to fetch added Revenue for the Business through various Marketing Initiatives involving penetration of brand business in identified segmented areas  Instrumental in Business Development, Business Strategy, Growth, Scalability, Supply Chain Management & Vendor Development Show less

• Area Manager

  • Mar 2011 - Mar 2014

  Responsible for operating Pizza Hut in the region according to the set standards and operational excellence. Effectively delegate work to all store managers to ensure smooth running of operations by maintaining high levels of brand standards. Budgeting, planning and setting targets to achieve monthly COS, COL and COSV targets of the region set by the organization by effective controls and procedures. Building and up keeping of high levels of standards by conducting regular audits in terms of financial controls, unit visits, and other operational audit checks. Successfully achieved the profit levels and builds up record sales for the patch region by proper execution and planning. Show less



Devyani International Limited

• India
• Food and Beverage Services
• 700 & Above Employee

• Restaurant General Manager

  • Mar 2006 - Mar 2011

  Planning & conceptualizing various strategies to achieve business goals aimed towards the growth in business volumes as well as profitability through effective discipline around Daily/Monthly P&L statement and InventoriesSuccessfully developed Value Layer Magic Pan ProductEffectively executed ACE Management System in Pizza Hut and participated in instituting Home Service & Outdoor Catering ProjectBagged the Best Franchisee Support Manager Award from the parent company YUMFormulated and executed effective strategies to achieve top-line and bottom-line profitability of the companyEnhanced customer satisfactionReduced cost by:o 1% by introducing & implementing a system to monitor & control wastages o 0.5% through strong control of inventory o 0.5% through proper utilization of resources available with better outputConceptualized & introduced the concept of events such as operations improvements and tie-ups with local corporates thereby increasing sales by 2% Show less

• Assistant Manager

  • Aug 2003 - Mar 2006

  Played a key role in maintaining restaurant at a Gold storeSuccessfully Opened 2 New outlets Sahara Mall - Gurgaon and Inderlok DelhiImplemented door hanging activities for business promotionAttained consistent 100% CMS score for the restaurant



Yum! Brands

• United States
• Restaurants
• 700 & Above Employee

• Management Trainee

  • Jul 2001 - Aug 2003



Domino's

• United States
• Restaurants
• 700 & Above Employee

• Operations Trainee

  • May 1998 - Mar 2001



The Connaught

• United Kingdom
• Hospitality
• 100 - 200 Employee

• Steward

  • Aug 1997 - Mar 1998