Experience

Bright Hat

• United States
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Chief Operating Officer

  • Dec 2012 - Present

  I play a critical role in building a world-class business process outsourcing (BPO) operation focused on data analytics knowledge, skills and abilities (KSAs), leading a people first culture whose sole purpose is to ensure our clients success. I form and oversee our big data team to drive forward-looking and state-of-the-art data analytics staffing solutions. I serve as a leader of global operations, maximizing performance impact for Bright Hat through analytically grounded insights, growth ideas and optimizations and serve as the lead liaison to our sales and client relationship teams Show less



Tandon Advance Device Pvt. LTd.

• Outsourcing/Offshoring
• 1 - 100 Employee

• Vice President, Operation

  • Dec 2010 - Nov 2012

  Driving overall Chennai Operations including to enhance operational efficiency in a cost effective manner. Implemented Quality Initiatives and Process Management Systems. Responsible for responding to Claim Processing RFPs and Client Management. Driving Marketing Team in identifying new Customers and developing marketing collateral for various SBU’s. Managed more than 600+ Human Resources involved in different projects. Headed Vendor Network including identifying and developing rural delivery centers across Southern India. Show less



Tricom Infotech Solutions Ltd

• Associate Vice President

  • Sep 2008 - Sep 2010

  At Tricom, Operational Management : I am responsible for operation & quality management of all the projects in Healthcare, Medical Billing and Document Management. Improving productivity by bringing improvement in existing work flow and implementing six sigma projects Customer Relationship Managemtn: To have customer interactions and resolve any issue if it come in the process. Location Management: All location related issues which HR and Admin executive are not able to resolve I do ensure that all statutory compliance is adhered in the organization and participated in monthly calls with customers and IRM auditors. Show less



Godrej Global Solutions Ltd.

• Accounting
• 1 - 100 Employee

• Associate Vice President

  • Apr 2008 - Aug 2008

  Promoted to AVP, the role was to improve further in operational and quality effectiveness. I ensured that the initiatives taken before got implemented more speedily manner. I have initiated various six sigma activities which help the team to improve and reduce errors. During this period various customer visited Chennai location, I have successfully handled them and convinced them regarding our capability and preparedness to handle any kind of situation.

• Location Manager, Chennai center

  • Apr 2007 - Apr 2008

  Promoted to Location Manager, my responsibility increased to look after operational and quality activities as well. I along with ops manager have initiated various efforts to increase our operational and service excellence. The major initiative was to migrate to SQL from MBD platform and eliminate al the short coming in MDB based work-flow.

• Software Manager

  • Jul 2005 - Apr 2007

  Software Developed & Deployment The primary responsibilty was to make new set up working smoothly and seamlessly. All the application should work properly with out any downtime Technical support to operationsI was responsible to provide adequate software support to operation team to fulfill the customer commitment.Technical support to customerI was also responsible all kind technical interaction with the customer. And to provide any kind technical support to the end customer as and when it is needed Show less



Southern Offershore Soltuions

• Client Support Manager

  • Apr 2003 - Jun 2005

  I joined as a Client Support Manager in Southern Offshore Solution ltd. I was responsible for the following areas Software Development: I along with 6 member team have developed a complete work-flow which was used in processing various Healthcare Claims and other forms types and output files were generated in the customer required formats. Customer Relationship: I was responsible to interact with all the customers to support them. I need to manage all kind of issues related to the customer supports. I worked with the customer to understand their requirement and translated them into operational plan. Transitional Management: After understanding the customer requirement, I used to develop a complete software solution with the help of my team. To provide test files to the customer, once it was approved by the customer. The pilot run was to start. On successful completion of pilot run, the project is to go live. Show less



Zenith Software LTD

• India
• Information Technology & Services
• 200 - 300 Employee

• Senior Programmer

  • Aug 2000 - Mar 2002

  I Joined zenith Software developer at Bangalore. I was well versed with Microsoft Platform based technology. I worked on various software projects as different roles. The most prominent one was my knowledge in XML, XSL and XSLT. During that time, it was an immerging technology which took me to London (UK) in three years work permit. I have worked in Reuter‘s London office in XML, XSL and XSLT. I have played an important role in converting their x-extra product into N-Tier architecture. After successful completion of this project, I returned to India and started working in Bangalore office. Show less