Experience

Caterpillar India Pvt Ltd

• Sourcing Analyst

  • Apr 2015 - Present

  Forecasting and Demand planning: Forecasting by looking at the history of 3 years demand and releasing the schedules to suppliers accordingly. Working on Moving average forecasting techniquesSourcing and releasing: Reading engineering drawings, categorizing the parts and assigning it to the respective buyers, identifying the source for service parts, sending RFQ and preferring suppliersSupplier shipping performance: Monitor and work through schedule collaboration with supplier, various… Forecasting and Demand planning: Forecasting by looking at the history of 3 years demand and releasing the schedules to suppliers accordingly. Working on Moving average forecasting techniquesSourcing and releasing: Reading engineering drawings, categorizing the parts and assigning it to the respective buyers, identifying the source for service parts, sending RFQ and preferring suppliersSupplier shipping performance: Monitor and work through schedule collaboration with supplier, various follow up meetings approaches to improve performance, training/educating suppliers on Caterpillar expectations & tools.Monitoring Dealer backorders: its rate of fulfillment (inventory turns, service fills, back order age) & follow-up with timely updates to dealer inquiry tickets on time every time.De-expediting, expediting: based on available inventory, forecasted demand & backorders. Show more Show less



Wipro

• escalation coordinator

  • Jan 2013 - Sep 2014

  Escalation coordinator: Led team size of 4, preparing the team metrics, various follow ups, meetings with the project Management team to improve the service fill.Meeting the customer's goal in terms of productivity, Quality.Creating Customer sales order in SAP tool, Creating outbound deliveries and posting the good issues,Invoice and Shipment creation.Communicating the project managers very often to troubleshoot any issues and providing good support to meet customer's… Escalation coordinator: Led team size of 4, preparing the team metrics, various follow ups, meetings with the project Management team to improve the service fill.Meeting the customer's goal in terms of productivity, Quality.Creating Customer sales order in SAP tool, Creating outbound deliveries and posting the good issues,Invoice and Shipment creation.Communicating the project managers very often to troubleshoot any issues and providing good support to meet customer's expectations.Trained and mentored 2 new personnel hired to fulfill various roles.Monitored day-to-day activities of team mates, noting areas needing improvement andimplementing plans for rectification. Show more Show less



Sutherland Global Services(Chennai)

• Customer Support Executive

  • Sep 2011 - Nov 2012

  Provided company information and policies to customers upon inquiry and answered questions viaphone, email or online chat.Increasing sales of the products, explaining about the products and usages.Tracking the customer orders very frequently and providing on time information to the customers.Explaining the customer about company return policies and procedures Conferred with customers about concerns with products or services to resolve problems and drive sales.Marketed… Provided company information and policies to customers upon inquiry and answered questions viaphone, email or online chat.Increasing sales of the products, explaining about the products and usages.Tracking the customer orders very frequently and providing on time information to the customers.Explaining the customer about company return policies and procedures Conferred with customers about concerns with products or services to resolve problems and drive sales.Marketed additional products and services complementing customers' current offerings and adding value. Show more Show less