Program Manager

• Jul 2018 - Present

Cloudops and Security Engineer

• Jul 2017 - Jul 2018

Sr. Consultant - Information Security

• Jan 2015 - Jul 2018

Asst. Manager – Projects & Operations

• Mar 2013 - Dec 2014

The major responsibilities included: o Project Requirement Phase• Understanding the Project requirements Product / Labour /Castings • BoQ Summarization and technology / Product Finalization • Provisioning and assignment of Demonstrations / Survey / Standby/ Fault tolerance • Project Summarization and Documentation.• Project Integrations with Vendors/ OEM / and Sales team • Project Training and assessments of projects & Technical team • Project Castings in terms of Taxations, Cost of Man/Hrs , Transportations , Relocations. • Operational Guideline and procurement of Materials / tools / Testing’s Equipment / Labour .o Project Implementation Phase• Master Work orders processing and timely Operational Resolutions • Allocation of Team / Engg on scheduling and prioritization basis. • Allocation of Material / Appliance for installations and AMC's • Troubleshooting and Rectification of Customer Issues in term of above • Technical Team handling and Performance Monitoring • Should be capable to attain the Customer's Level of Satisfaction and Expectations.• Prospective and Perspective assumption of Project business in clientele’s• Training and assessments of Technical team. • Proper and updated Documentation on installation / Demonstration and Troubleshooting • Commission and erecting of the Work orders. Handover to Accounts for billing.• AMC Tracking and Renewals, Infrastructure Up gradations and Product Insertions. • Onsite Support for the Total technology /Products / Team and whenever Customer Demandso Responsibilities Towards Vendors / OEM / Back office.• Caters information ( Theoretical & Practical ) on newly adapted technology / Products • Scheduling of trainings for Sales / Technical and part of Customer IT • Must be capable to meets Project Targets dates and In time Installations /AMC • Planning’s and Product promoting idea into Existing Clientele. • Monthly / Quarterly / Yearly Evaluations & Monitoring of Self / Team /Technology.

IT Manager

• Feb 2010 - Feb 2013

The major responsibilities included: o Plan, organize, direct, control and evaluate the operations of information systemso Maintaining setup of Desktops, servers, printers, scanners and a wireless Internet.o Develop and implement policies and procedures for electronic data processing and computero systems operations and developmento Hire and manage information systems personnel and contractors to design, develop, implement, operate and administer computer and telecommunications software, networks and information systemso Control the computer systems budgets and expenditureo Coordinate and monitor troubleshooting to isolate and diagnose common system problemso Implemented and Maintaining Windows Server 2003. o Familiarity with Windows 2003 and Windows XP at the user level, including user and application installation.o Working on a Property Management Softwares. Role is to monitor software, Backing up Database time to time, resolve queries of the users time to time, o Make changes in database using SQL Queries whenever necessary.o Implemented anti virus server for Trend-Micro. And maintaining the same for virus protection. Maintain smooth functioning of network as well as PC’S.o Taking care of Internet connections provided in all the rooms, public areas as well as in administrative network. Also to interact with Guests with respect to the technical issues if any.o Hardware and Network products co-ordination with various Local Vendors.o NEC NEAX 2000 IPS EPABX and telephone operation configuration and maintenanceo Installation of Video conferencing (Polycom) equipment for ISDN and IP lineso Provide individual training and support on requesto Train newly appointed employees of various departments to use the software. o Maintain current and accurate inventory of technology hardware, software and resourceso Taking care of ADEL locking system for the Guest rooms