Experience

InKnowTech

• India
• IT Services and IT Consulting
• 200 - 300 Employee

• Technical Support Engineer

  • Feb 2017 - Present

  • Tools Management: • BMC Remedy,Codesk: Ticketing tool through which user request services are accepted and incident ticket • One drive:Application service • Share point • MS-Outlook 365 • Skype,Lync,Team Viewer &Amyy admin Skill summary: • VPN : VPN client setup installation and troubleshooting • Microsoft Outlook: Configuration, backup and troubleshooting. • Office 365:Installation configuration and troubleshooting. • Antivirus:McAfee updates and patches • Roles & Responsibilities: Providing desktop, technical and application support at initial level, managing and resolving client queries / issues primarily through telephonic calls, mails ,proficient in handling escalated calls, Installing and configuring computer hardware, software, systems, networks, printers and scanners, Planning and undertaking scheduled maintenance upgrades, communicate with clients and computer users to determine the nature of problems, Responding to breakdowns, investigating, diagnosing and solving computer software and hardware faults, repairing equipment and replacing parts, Supervising junior engineering staff, agreeing timescales, Obtaining replacement or specialist components, fixtures or fittings, Checking computer equipment for electrical safety, Maintaining records of software licenses, Managing stocks of equipment, consumables and other supplies, Member of the technical escalation team for hardware trouble shooting and up gradation, train the new interns about the systems & software languages used in the organization, responsible for resolving issues that affect any customers functionality, Handled the various responsibilities in the absence of the team subordinate, worked as a technical support for the company’s IT department, executed a number of plans related to improve the centralized network, thorough knowledge of operating systems, hardware and commonly used software, good communication and customer service skills, excellent problem-solving skills. Show less



D.Y.Patil Technical Campus Ambi,Talegaon

• Pune Area, India

• Computer Lab Technician

  • Jul 2014 - Present

  • Responsible for all hardware, software, configuration, deployment and maintenance of Desktops, Laptops & Printers. • Knowledge of Remote desktop. • To ensure smooth operation and maintenance of entire network including more than 2000+ Workstations • Installing operating systems (Windows XP, windows server 2008, windows vista, windows7, windows server 2008,Fedora20), with all flavors, drivers & applications on client machine. • Installing Windows updates. • Windows operating system Image deploy on client machine. • Hardware and software upgrades. Applying windows Service packs and windows updates • Deployment, Maintenance & Troubleshooting of Windows 2000/Xp 32 & 64 bit /Win07 32 & 64 bit/vista user desktops, along with maintenance of all local printers • Deployed new user desktops and laptops for consistence in user environment • Deployment of Desktops, Laptops and support of Applications. • Configuration outlook 2000, 2003, 2007. • Managing, Troubleshooting and Maintaining Systems and Network. • Assigning the file and sharing permission’s to user on level basis. • Configuring, managing, handling print servers. • Using McAfee EPO 4.5 Server for managing and enforcing Antivirus policies for McAfee Virus scan Enterprise 8.8 version. • Installation of network printers. • Basic knowledge of Exchange server configuration and installation. • Basic Knowledge of Switch. • Troubleshooting problem on Internet Connection. . Show less



PCS Technology Ltd.

• India
• IT Services and IT Consulting
• 700 & Above Employee

• Desktop Support Engineer

  • Sep 2015 - Feb 2017

  • Tools Management: • BMC Remedy,Codesk: Ticketing tool through which user request services are accepted and incident ticket • Roles & Responsibilities: Providing desktop, technical and application support at initial level, managing and resolving client queries / issues primarily through telephonic calls, mails ,proficient in handling escalated calls, Installing and configuring computer hardware, software, systems, networks, printers and scanners, Planning and undertaking scheduled maintenance upgrades, communicate with clients and computer users to determine the nature of problems, Responding to breakdowns, investigating, diagnosing and solving computer software and hardware faults, repairing equipment and replacing parts, Supervising junior engineering staff, agreeing timescales, Obtaining replacement or specialist components, fixtures or fittings, Checking computer equipment for electrical safety, Maintaining records of software licenses, Managing stocks of equipment, consumables and other supplies, Member of the technical escalation team for hardware trouble shooting and up gradation, train the new interns about the systems & software languages used in the organization, responsible for resolving issues that affect any customers functionality, Handled the various responsibilities in the absence of the team subordinate, worked as a technical support for the company’s IT department, executed a number of plans related to improve the centralized network, thorough knowledge of operating systems, hardware and commonly used software, good communication and customer service skills, excellent problem-solving skills. Show less



PCS Technology Ltd, Yerawada, Pune.

• Pune Area, India

• Desktop Support Engineer

  • Mar 2014 - Jul 2014

  Hello everyone, I am maheshkumar Ghanwat. Follwing are My job Profile . PCS Technology Ltd, Yerawada, Pune. Designation : Desktop Support Engineer. Duration : MAR 2014 to JUL 2014 date- TCS Geneva Project under the contract of PCS Technologies for TATAMOTORS PROJECT. Participate into different activites in software updation & installation Management For Ex-Antivirus Installation,Microsoft Office Installation, • Responsible for all hardware, software, configuration, deployment and maintenance of Desktops, Laptops & Printers. • Knowledge of Remote desktop. • To ensure smooth operation and maintenance of entire network including more than 2000+ Workstations • Installing operating systems (Windows XP, windows server 2008, windows vista, windows7, windows server 2008,Fedora20), with all flavors, drivers & applications on client machine. • Installing Windows updates. • Windows operating system Image deploy on client machine. • Hardware and software upgrades. Applying windows Service packs and windows updates • Deployment, Maintenance & Troubleshooting of Windows 2000/Xp 32 & 64 bit /Win07 32 & 64 bit/vista user desktops, along with maintenance of all local printers • Deployed new user desktops and laptops for consistence in user environment • Deployment of Desktops, Laptops and support of Applications. • Configuration outlook 2000, 2003, 2007. • Managing, Troubleshooting and Maintaining Systems and Network. • Assigning the file and sharing permission’s to user on level basis. • Configuring, managing, handling print servers. • Using McAfee EPO 4.5 Server for managing and enforcing Antivirus policies for McAfee Virus scan Enterprise 8.8 version. • Installation of network printers. • Basic knowledge of Exchange server configuration and installation. . Show less