Mahesh Sunkari
System Engineer at Mobisoft Infotech - Digital Technology and Innovation Partners- Claim this Profile
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Bio
Credentials
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Microsoft Certified: Azure Fundamentals
MicrosoftSep, 2023- Nov, 2024
Experience
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Mobisoft Infotech
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United States
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Information Technology & Services
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200 - 300 Employee
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System Engineer
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Aug 2021 - Present
• Receiving and actioning service desk calls for ICT faults, service requests, and queries. • Ensuring support tickets are managed in a timely manner and closed off with appropriate levels of documentation. • Providing exceptional customer service including clear and professional communication.. • Resolving diverse range of technical issues across multiple systems and applications for customers and end-users across Monash Network. • Providing Tier 1&2 IT support to non-technical internal users through desk side support services. • Experience working within an ITIL framework and using ITSM ticketing tools. • Excellent technical support knowledge and skills across Active Directory, Citrix, MS Exchange, Microsoft Office 2013, Microsoft O365. • Experience supporting a wide range of end-user devices, smartphones, tablets, desktop PCs, laptops etc. • Self-motivating: ability to work independently with minimal supervision. • Excellent problem solving and troubleshooting skills • Well-developed time management skills with the ability to prioritise and multi-task. • Work collaboratively to support staff in the installation, maintenance and repair of all ICT systems including hardware and software (MS Windows OS 7&10 desktops, laptops, printers, telephone etc). • Equipment warranty and service management for designated devices and equipment. Show less
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Great Southern Bank
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Australia
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Banking
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700 & Above Employee
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Customer Service Consultant
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Aug 2020 - Aug 2021
Providing accurate information and ensuring confidentiality at all times ● Achievement of personal KPIs and contributing to overall team success ● Adherence to all guidelines, policies and statutory acts and codes ● Providing solutions and resolving customer complaints in a timely manner ● Efficient and accurate documentation of customer requirements and call outcomes ● Stay up to date with company and client products, processes and policies ● Adherence to schedule and a positive contribution to team and Centre activities and culture ● Complete all necessary training requirements and professional development opportunities. Show less
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Lince Soft Solutions Private Limited
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India
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IT Services and IT Consulting
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100 - 200 Employee
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Service Desk Analyst
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Dec 2017 - May 2018
Provided thorough support and problem resolution for customers. • Assisted customers with technical issues via telephone. • Reported important problems to management. • Handled large number of calls on a daily basis. • Analysing problems by collecting data, establish facts, and drawing valid conclusions. • Excellent verbal and written communication skills with the ability to define and address business requirements related to technology. • Strong research, analysis and problem-solving skills. • Familiarity with Windows and Mac OS, Email troubleshooting. • Ability to spot issues and opportunities before others. • The ability to troubleshoot networking devices e.g. routers, firewalls, etc. • Provided complex technical support issues by taking team viewer access. Show less
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Education
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2021 - 2022
ECA Professional Year Program
professional year, ms of information and communication technology -
2018 - 2020
Federation University Australia
Master's degree, master of networking -
2013 - 2017
Jawaharlal Nehru Technological University
Bachelor of Technology - BTech, Electrical, Electronics and Communications Engineering
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