Experience

Lavazza India

• India
• Food and Beverage Services
• 1 - 100 Employee

• Technical Service Engineer

  • Mar 2021 - Present

  • Handling & resolving customer complaints, Completion of the service.• Addressing customer issues through periodic AMC visits.• Oversee, Inspect and assess completed installations, to ensure adherence to design and equipment specifications and compliance with operational and safety standards.• Execute the periodic maintenance of the installations in route as per agree time lines and considering the Safety and Quality standards.• Execution of System installation, commissioning, calibration.• Fault analysis, Breakdown analysis. Ensuring higher customer satisfaction.• Hands on experience of assembly/ build of electrical & electro-mechanical products.• Prepare documentation for pre and post installation and maintenance activities and updating on daily basis on CRM.• Attend the call backs as and when received and complete the loop by providing feedback.