Assistant Professor

• Sep 2023 - Present

Assistant Professor

• Sep 2017 - Sep 2023

Teaching |Academics • Taking lectures for engineering students (B.Tech) • Conducting various Class Tests, Assignments, seminars, and Project Work. • Giving continuous feedback to students for academic improvements • Maintaining attendance reports and other clerical reports for academic auditing • Invigilating duty for university exams • Valuation of university exam answer script for result publication on time. • Handling students' queries on academic matters and other issues faced on a day-to-day basis • Handling sessions on Life Skills and Management Subjects • Experience in schedule-making, assessment, and related course requirements • Responsible for Academic Coordination • Managing the course in accordance with the academic calendar • Setting Academic objectives • Handling day-to-day academic issue • Student counseling and mentoring • Maintain proper course files with details of the academic activities • Admission Committee member • First Year Induction Program Convener • College Sports In-Charge • First Year Batch Tutor Show less

Managing Director

• Jul 2017 - Jul 2017

Handling the day to day business activity , look up for revenue generation and managing the business center with 10-15 employees of Ellowmedia IT Crew Calicut branch Handling the day to day business activity , look up for revenue generation and managing the business center with 10-15 employees of Ellowmedia IT Crew Calicut branch

Assistant Manager - Inside Sales

• Apr 2017 - Jul 2017

Product Analyst

• Feb 2017 - Apr 2017

Customer Support Manager

• Aug 2016 - Jan 2017

Client Acquisition plays an important role as part of my job profile. Apart from the main job I am also required to fulfill other things like • Handling client query on Software product purchase and technical inquiries • Finalizing the business deal by conduction direct discussion with client over phone, skype -chat and Call, e-mails, web chat etc… • Doing regular follow up on project update with the overseas clients • Chat and email support • Analyzing various requirements for software development based on customized plan document, flowchart, e-mail draft shared by the client and providing the official quotation. • Monitoring the teams daily process activity and giving constructive feedback on client acquisition • Training the team on client integration and business closing • Achieving the monthly target and motivating the team to achieve individual as well as collective team target. Show less

Senior Process Analyst

• Mar 2008 - Feb 2016

Key Accountabilities: Standard Operating Procedures: Development & amendments of SOPs Keeping SOPs up to date & signing off with appropriate version control Capture all process updates on a real time basis, store in a centralized location and maintain a central list for all SOPs lnternal Process Training: Develop & Implement a formal in-house training plan for Operations Conducting Process training for new hires Identifying training & cross- skilling Framing quarterly PKTs & Quarterly Refresher Sessions Query Management: Reduced query by 5% by Ensuring a robust filtering mechanism is in place to filter queries before they are sent onshore Analyse invalid process queries & provide feedback to team members in conjunction with the Operations Provide qualitative MI on process queries Quality Management: Provided training & guidance to auditors Error analysis & Root Cause Analysis Monthly calibration sessions with onshore team on errors identified & preventive actions Publishing qualitative MI on quality performance Process Improvement: Participation in High Impact Project by contributing idea during brainstorming sessions Provide domain related support on Kaizen projects Managing Transitions: Preparing & maintain training GANTTs in collaboration with the transition team Lead & participate in transition calls & provide guidance to the transition team members onshore Action on challenges faced during transitions by giving recommend solutions Knowledge Transfer delivery to offshore team with respect to timelines & quality Participated in calibration sessions post transition till the process reached a steady state Show less