Experience

Sales Assured

• Australia
• Advertising Services
• 1 - 100 Employee

• Board Member

  • Oct 2019 - Present



Engage Energy Solutions

• Australia
• Utilities
• 1 - 100 Employee

• General Manager

  • Jun 2018 - Present

  Engage Energy Solutions places Customers and Compliance at the heart of everything we do.A team of disciplined professionals who deliver trusted engagements with precise care that results in a superior customer experience for our clients and customers.We deliver strong an positive customers engagements within the Australian Utilities secto Engage Energy Solutions places Customers and Compliance at the heart of everything we do.A team of disciplined professionals who deliver trusted engagements with precise care that results in a superior customer experience for our clients and customers.We deliver strong an positive customers engagements within the Australian Utilities secto

• National Sales Manager

  • Jan 2017 - Jan 2018



Salmat

• Australia
• Advertising Services
• 700 & Above Employee

• Executive Territory Manager

  • Apr 2014 - May 2015

  Key Responsibilities :●Providing strategic advice and support to the State Manager to help streamline day to day operations relation to achieving both retail and field targets across NSW/ACT. ●Improved the quality and results of sales by ensuring teams performed to the best of their ability in line with corporate requirements and stakeholder expectations.●Maximising retail operational efficiency by allocating budgeted hours whilst ensuring 100% occupancy to address a broad range of customer needs.●Training staff in relation to upselling using a top down selling approach and trade off tools which accommodated all customer requirements at the same time as offering higher packages.●Supervised, mentored and coached team of diverse individuals whilst promoting continuous professional growth and development which also helped facilitate succession planning.●Championed a culture of ‘fun, focus and fulfillment’ whilst ensuring all tasks and behaviours complied with strict corporate policies, procedures and industry standards.●Worked closely with the state manager to design and implement reward and recognition programs as well as incentive schemes focussed on driving key campaigns whilst increasing employee engagement.●Assisting with the preparation and distribution of information briefs and sessions relating to the recruitment of field sales employees to maintain maximum numbers of qualified resources.●Increased service delivery and results across various events and exhibitions by minimising operational costs (resources) whilst aiming for better strike rates.●Providing in field and in store training including conducting retail sales capability assessments to identity gaps in terms of individual capabilities in relation to selling whilst enhancing individual knowledge and technical expertise in relation to kiosk operations.●Providing constructive feedback and created training plans to ensure each individual was able to further enhance their skills and acumen.

• Territory Sales Manager

  • Nov 2013 - Apr 2014

  My role and responsibilties Included ● Providing high quality service to customers across all assigned tasks in line with strategic corporate objectives and values.● Achieving assigned sales quotas by maximising promotion and sales activities as well as developing and maintained territory coverage plans with designated territory teams to achieve the best sales outcomes.● Provide routine coverage of key assigned accounts and properly presented key products as directed. ● Performing product training which helped improve performance, service delivery and customer satisfaction ratings.● Consistently generating ideas that contributed to the success and profitability of assigned territories, business units and the company overall.● Fulfilling a broad range of administrative duties including compiling reports and sourcing feedback as well as creating contracts for new recruits and organising their LMS (online training) login details.



Salmat Learning and Development Solutions

• State Trainer ( Learning & Development)

  • Jun 2012 - Nov 2013

  Reporting to the State Manager and National Training Manager I was hired to develop and manage the training and requirements of New South Wales Origin Energy field sales business. This role also included working closely with APG and Ausgrid to meet sales and compliance needs.My role and responsibilities expanded over time to also include the induction and ongoing training requirements for Sydney Morning Herald and FOXTEL. These programs were also rolled into our Business to Business and Retail projects.

• Kiosk Manager

  • Aug 2006 - Jul 2012