Experience

Electronic Payment and Services (P) Ltd.

• India
• Banking
• 100 - 200 Employee

• Manager

  • Sep 2022 - Present

• Assistant Manager - Manual testing & Switch Operation

  • Apr 2019 - Oct 2022

  Manual Testing:Involved in designing the End-to-End scenario, writing and execution of test cases of product behavior for Functional, Retesting and Regression Testing.Operation:- Negotiation expert and skilled in cost-management and containment. Effective leader who can optimize production and streamline operation.Raising CR (Change Request)in JIRA for any change management, working with implementation team to implement the release. Update on pending cases and taking follow up for the issues till closure. Preparing daily dispense data, Cash Report, Switch Admin Transaction Report, ATM Up/Down Status Report and provide to the Bank ,vendors and internal teams for further operation. Show less

• Senior Executive

  • Oct 2013 - Oct 2022

  CALL & E-MAIL SUPPORT:OPERATIONAL SUPPORTCONTENT DISTRIBUTIONREPORTS • Attending ATM engineer telephonic calls for connecting the ATMs to EJ Server• Co-ordinate with respective vendor and taking action on EJ Disconnected cases• Replying to Banks & internal team email related to EJ & Footages requirement. • EJ files pulled from the ATMs are pushed to Bank SFTP server on Daily basis. • Re-Pull the EJ from ATM’s which are not pulled during auto schedule.• Providing Bank wise EJ files to respective Banks though mail and SFTP. • Screen Pushing on ATM’s as requested by Bank• Patch updating on Agent or ATMs as and when required • Preparation of Daily EJ Performance report• Providing Bank wise EJ report to respective Banks. Show less

• IT Executive

  • Apr 2014 - Sep 2015

  Systems:-1. Install, configure and Assign laptops to new recruits.2. Keep a track of Laptops and Microsoft Licences.3.Trouble shooting of software issues4. Resolve system related issues.5. Diagnose hardware and software problems, and replace defective components.6.Maintain DMS application7.Printer configuration and Maintenace8.Coordination with service center regarding Hardware issue (warranty)9.Online support to Field Employee for systems issue10.MIS/Reports (List of Laptop,Microsoft Licenses,Daily Reports and Backup Schedule)Network:-1.Crimping and Punching LAN cable2. Active-directory.(Addition-Deletion of user account)3.Internet Connectivity and Speed cheakup OF Firewall4. Co-ordination with vendors for DMS application5. Users Data Backup (Manual)6.Addition/Deletion of Users (Mac) in Firewall7.Additions and Deletions of users in Network printer8.Coordination with Internet Service Provider Show less

• DMS- Executive

  • Oct 2013 - Mar 2014

  Maintain DMS (Data Management System) application..and Co-ordinate with for Error or issue.