Experience

Lubbock Fine

• United Kingdom
• Accounting
• 100 - 200 Employee

• IT Support Analyst

  • Sep 2021 - Present

• IT Support Engineer

  • Dec 2020 - Sep 2021

• 1st Line IT Support Engineer

  • Jul 2019 - Dec 2020

  • Providing 1st line support for employees over the phone to face to face, occasional 2nd line support included• Answering telephone through Avaya telephony systems and liaising with vendors, now moved to Teams telephony• Email system is through ServiceCamp or Outlook ensuring tickets are well managed and maintained with appropriate responses when possible• Remoting on to clients machine if required using Bomgar for remote users• Managing servers and client information through VMware and RDS• Creating new users/groups or managing or processing leavers though Microsoft Active Directory• ADSI editing for making sure specific attributes for users/groups are correct• Managing clients admin portal for emails through the Office365/Exchange console• Building machine and readying them for Autopilot if needed, sourcing new equipment if required• Machines managed by clients are Windows or iPhones• Using Windows PowerShell for scripting purposes• Using the Microsoft Office suite and Office 365 when possible• Ensuring details of various items are up to date this include telephone directories, registers and equipment• Support client’s and their various installed software: Caseware, PDFDocs, Office Suite, Sage to name a few.• Using Citrix for both support and for users who use to ensure they are able to use and provide support for it• Projects involved: Migrating current on-premise Exchange server to Office 365 cloud based which includes both user mailboxes and shared mailboxes, integrating Microsoft Teams into different departments for use and training users on how to use including Teams telephony, helping in the migration and testing of a new Citrix Server (2016) in copying files and helping users with queries, any and all desk moves that need to be done making sure equipment works as before, Windows Autopiolting laptops being ready to use and updating when possible, configuring new mobile phones with Microsoft Intune with the relevant applications. Show less



Instant On IT

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Graduate IT Support Engineer

  • Sep 2018 - Mar 2019

  • Providing 1st line support for around 50 clients through telephones, email system and occasionally face to face • Using Polycom Telephones linked with Skype for Business • Email system is through Zendesk ensuring tickets are well managed and maintained with appropriate responses when possible, links with Outlook and Office 365 • Remoting on to clients machine if required using LogMeIn Client or Console software suite • Managing servers and client information through VMware or LogMeIn when possible • Creating new users/groups or managing or processing leavers though Microsoft Active Directory • ADSI editing for making sure specific attributes for users/groups are correct • Managing clients admin portal for emails through the Office365/Exchange console • Imaging new machines through Development kit • Machines managed by clients can be Windows or Mac systems • Occasionally provide support to their mobile phones – Android or iPhones • Using Windows PowerShell for scripting purposes • Using the Microsoft Office suite and Office 365 when possible • Ensuring details of various items are up to date • Use of Microsoft Sharepoint for the intranet purposes as well as providing support for clients who require it as well • Using Microsoft Ingram for purchasing/removing licences • Support client’s and their various installed software: ECRM, Lex, Paprika, Adobe Creative Suite to name a few • Using Citrix for both support and for clients who use to ensure they are able to use and provide support for it • Projects involved: Migrating client’s on-premise Exchange to Office 365 cloud based, configuring a network switch ready to be installed, configuring/imaging computers delivered by clients and then sending to their relevant destination. Show less



O'Connor Sutton Cronin

• Ireland
• Construction
• 100 - 200 Employee

• Junior CAD Technician

  • Apr 2018 - Sep 2018

  • Creating 2D drawings of Electrical, Mechanical and Public Health building designs using Autodesk AutoCAD 2017/2018 • Semi-creating 3D drawings of Electrical, Mechanical and Public Health building designs using AutoDesk Revit 2016/2017/2018 • Answering emails from clients and engineers through Outlook 2016 and Office 365 • Creating supplementary documents when possible using Word and Office 365 suite • Providing technical support for Windows based systems for the office • Managing printers and loading paper/ink when possible • Ensuring documents are well managed through KPOS • Liaising with engineers and clients to ensure drawings are creating and submitted on time and to specific quality standards • Managing outsource department and keeping schedule through Excel 2016 • Answering telephones from external clients Show less