Acting Assistant Venue Manager

• Jul 2023 - Present

Assistant Service Manager

• Oct 2022 - Present

Food And Beverage Supervisor

• May 2021 - Oct 2022

Shift Supervisor

• Dec 2020 - May 2021

Food and Beverage Team Leader

• Jan 2020 - Jun 2020

Duties and Responsibilities:  Oversee all front and back of the house restaurant operations.  Organise station and keep it perfectly clean at all times during f & b operation.  Ensure customer satisfaction through promoting excellent service; respond to customer complaints tactfully and professionally.  Take particular care of your subordinates’ grooming at all times and ensure that uniforms are worn with spirit and pride.  Establish excellent rapport between yourself and all members in a team.  Familiar with all established service standards/procedures and the presentation of each food order.  Seek ways to cut waste and decrease operational costs.  Train new employees and provide ongoing training to all staff.  Make clear, concise and objective comments and recommendations to the Outlet Manager, could be most effectively achieved.  Oversee health code compliance and sanitation standards.  Ensure the safety and well-being of all the patrons and your staff in workplace.  Any special requests like change of duty schedule, schedule day off, change of annual leave, from you or any of your subordinates must be brought to the attention of your outlet manager.  For any repairs and maintenance matters, inform respective department. Show less

Conference and Event Attendant

• Oct 2018 - Jan 2020

Duties and Responsibilities:  Meet and greet clients.  Client welcome pack explained and make client familiar with the venue.  Main point of contact to client is explained.  Confirm with client regarding catering quantity, catering timing and dietary requirements.  Mid event check and clarify event finish time.  Farewell and room clearance and setup for new event.  Following SOPs, fill daily checklists and maintain daily f & b duty log after event finish.  Able to provide induction and train new teams.  Completes the daily responsibilities that are set in each individual shift and other duties assigned by the manager.  Worked in numerous large events and sport teams like NRL, AFL. Show less

Assistant Operation Manager

• Aug 2017 - Aug 2018

Duties and Responsibilities:  Demonstrate a full commitment to providing the best possible experience for employees.  Ensuring financial targets and other targets are met in all departments.  Manage labour standards level expenses to achieve maximum flow through to the bottom line profit.  Monitor collection of balance as well as direct bill receivables commission payments by vendors issuance of refund checks.  Reviewing working practise to ascertain if it is a successful and if not, devise an alternative.  Making sure safety regulations are followed.  Keeping employees motivated and organising appropriate training.  Ensuring the business operates within the company’s mission statement.  Identify potential business in market and maintain relationship with local companies key people to increase the company visibility within the local market.  Recruit and dismissal of staffs.  Promote a full customer satisfaction.  Working with department heads and senior management to get the best performance from staff.  Working with legal departments on any matters that occur.  Reviewing and approving equipment needs. Show less

Shift Leader

• Aug 2016 - Jul 2017

Duties and Responsibilities:  Ensure customers are served quickly.  Monitor teams are distributing food that is of the appropriate temperature and quality.  Responsible for cash management, organisation cleanliness and general problem solving while on duty.  Provide induction and training to new team members.  Monitor production and expiry date and time of the product.  Following SOPs, fill daily checklists and maintain daily duty log after each individual shift.  Monitor the temperature of all equipment and ready to eat items every 3 hours.  Responsible for daily inventory and ordering of the retail items in a week.  Monitor all retail items are stocked up daily in FIFO basis.  Manage the team and ensure smooth flow of work in order to achieve quality satisfaction. Show less

Senior Food and Beverage Attendant

• Oct 2013 - Sep 2015

Industrial Trainee

• Oct 2011 - Mar 2012

Trainee Cook

• Jun 2009 - Aug 2009