Head of the collection and follow-up cases department

• Aug 2022 - Present

Main duties:1. supervise the staff of the Department.2. Proposing plans for the department's work programs, reviewing them with the director of the directorate, and approving them.3. Distribute tasks among the employees in the department by ensuring fair distribution and efficient achievements.4. Check the various procedures for the registration of the number of respondents upon their implementation and completion of the mandates entrusted with the purpose of defining the required registration.5. Ensure the completeness and accuracy of procedures for keeping and documenting transactions in the records and files prepared for this purpose, and follows up on them.6. Receive from the debtors and negotiates with them to conclude installment agreements and the method of payment.7. Supervise and follow up the procedures for regulating installment agreements and receipts for collection with the debtor authorities.8. Supervise the procedures for obtaining the necessary approvals according to the legal periods and available amounts.9. Supervise a number of procedures for transferring checks and extensions to the number of necessary numbers to manage the collection with a number of deadlines.10. Receive the checks and moneys returned from the fund and makes the necessary communications. Show less

Inspector

• Oct 2017 - Aug 2022

Customer Service

• Sep 2005 - Oct 2017

Insurance account officerMain Duties:1) Receiving client's request and answering their inquires.2) Receiving requests for annexation of extended service and association and the optional notices of work-related injuries and insuring the availability of all the required documents and refer them to the related party.3) Delivering the insurance complaints and refer them to the competent authorities.4) Providing the service recipient with official letters and statements on demand.5) Issuance of formal written, do not include any facility for municipalities purpose.6) Organizing official letters related to client's insurance inquiries.7) Contacting the staff of concerned administrative units for implementing tasks.8) Contacting all registered institutions, working companies, individuals, ministries and relevant.I have certifications for the following courses provided by Social Security Corporation-Jordan available upon request:1) Collection procedures.2) Work injuries occupational diseases procedures.3) Subscriptions work procedures.4) Work Under pressure.5) Inspection of facilities procedures.6) Inspectors preparation.7) Accounting inspection procedures.8) Social security terms and regulations.9) Accounting for non-accountants.10) Competencies public service.11) Social security regulations workshop.12) Unemployment insurance and maternity.13) Qualifying the public service to deal with people with special needs. Show less