Experience

Le Royal Hotels & Resorts Hammamet (Official)

• Tunisia
• Hospitality
• 1 - 100 Employee

• Hotel Director i/c Sales & Marketing

  • Jun 2021 - Present

• Director Of Sales and Marketing

  • Nov 2019 - May 2021

  • In charge of the Marketing and Sales Department of the property Le Royal Hotels & Resorts Hammamet Hotel a 5 stars hotel with an integrated Spa Center and two Congress Centers, • In charge of training and supervising of the hotel´s sales & marketing team.• Managing a team of four sales persons: two Sales Executives, a Rooms Revenue Manager, a Marketing and E-commerce & Marketing Executive and a Reservation Manager• Preparing the rate Structure corresponding to the Market segmentation• Preparing the Sales and Marketing Business Plan• Follow up of the productivity of the sales team and controlling the achievement of the targets• Managing the daily brief and debrief of the sales team• Controlling the achievement of the weekly sales plan• Handling Leisure Market, MICE, Corporate & Airline Segments.• Handling groups, conferences and meetings.• Dealing with all DMCs, negotiating their contracts and following up their productivity all over the year.• Developing the relationship with companies for the aim of creating customer loyalty.• Handling Corporate Accounts in different areas & fields: Consulates, Embassies, Pharmaceutical Companies…• Maintaining a high profile within the local market and some international corporations.• Managing and maintaining existing key accounts to ensure consistency of room nights.• Maximize hotel Revenue in rooms, F&B and all other extras related to the multiples hotel’s outlets.• Managing a portfolio of local accounts and global accounts, this consists of negotiating rates, analysing potential business.• Establishing and maintaining strong based relationships with clients.• Performing sales calls.• Prepare the monthly management report: reports on sales performance, market analysis, competition, market trend.• Ability to identify and employ latest strategies and trends to meet sales targets and achieve results.• Attending all functions related to the accounts handled. Show less



myGO Worldwide

• Belgium
• Travel Arrangements
• 1 - 100 Employee

• Director Of Contracting and Performance

  • Sep 2017 - Oct 2019

  • Expand hotel portfolio identifying new opportunities, analyzing hotel market in destination, leading the negotiation process (personal visits, phone or mail) for increasing booking volume in destination • Negotiating and contracting of rates, special offers, allocation, release periods, overrides, terms and conditions for hotels, ensuring the best available rates and availability for myGO World Wide clients (new properties and re-contracting of existing agreements). • Negotiate contract renewal conditions: rate, inventory, offers, release periods, marketing contributions, overrides, cancellation policy. Ensure renewed contracts are Live with sufficient lead time to capture early bookings • Ensure our best conditions in the market at any time comparing our product with the product of our different competitors, identifying reasons for disparity and if it is necessary renegotiate the current conditions of the contract. • Follow up of sales performance analyzing weekly product/sales reports to identify market trends and revenue/room nights growth opportunities or incidences. Explain performance of the portfolio/destination when needed leveraging available production data and market insight • Deliver full and correct contract documentation and hotel contents (photos, fact sheets, and company data). Secure content in acquisition and renewal situations • Act as the face-to-face key point contact for accommodation supplier vendors, develop, and maintain excellent relationships with them. Assisting in resolving major complaints of our suppliers and clients negotiating the most suitable solution to maintain the good service and relationship with them. • Work closely with Contracting, Product and Performance Team. • Development of the sales strategies of the destination. Show less



Golden Tulip Taj Sultan Resort

• Tunisia
• Hospitality
• 1 - 100 Employee

• Director of Sales and Marketing

  • Feb 2016 - Aug 2017

  • In charge of the Marketing and Sales Department of the property Golden Tulip Taj Sultan Hotel a 5 stars hotel with an integrated Spa Center and a Congress Center, and in charge of training and supervising of the hotel´s sales & marketing team. • I was involved in the opening of the hotel after the renovation and the change of its brand from Vincci to Golden Tulip. • Managing a team of four sales persons: two Sales Managers, an Online Manager, a Marketing and E-commerce & Marketing Chief and a reservation manager • Preparing the rate Structure corresponding to the Market segmentation • Preparing the Sales and Marketing Business Plan • Follow up of the productivity of the sales team and controlling the achievement of the targets • Managing the daily brief and debrief of the sales team • Controlling the achievement of the weekly sales plan • Handling Leisure Market, Corporate & Airline Segments. • Handling groups, conferences and meetings. • Dealing with all DMCs, negotiating their contracts and following up their productivity all over the year. • Developing the relationship with companies for the aim of creating customer loyalty. • Handling Corporate Accounts in different areas & fields: Consulates, Embassies, Pharmaceutical Companies… • Maintaining a high profile within the local market and some international corporations. • Managing and maintaining existing key accounts to ensure consistency of room nights. • Maximize hotel Revenue in rooms and F&B. • Managing a portfolio of local accounts and Global accounts, this consists of negotiating rates, analyzing potential business. • Establishing and maintaining strong based relationships with clients. • Performing sales calls. • Prepare the monthly management report: reports on sales performance, market analysis, competition, market trend. • Ability to identify and employ latest strategies and trends to meet sales targets and achieve results. • Attending all functions related to the accounts handled. Show less



Medina Hotels & Resorts

• Medina Hotels & Resorts

• Sales Exécutive / Yield Manager

  • Dec 2013 - Jan 2016

  - Studying the competition in the market and product positioning. - Set services and sales targets - Achieve and exceed company targets - Commercializing our products with different company national and international - Promotion products and representing the company outside the country during Tourism fairs: in the UK, Germany, Spain, Portugal, France, Netherlands… - MICE project manager: following all the stage of the event and liaise between the guests and all the company different departments and ensure the success of the event - Answer the correspondence and consultations of the guests (individual or groups…). - Following the results of the sales on a daily basis. - Elaborating commercial actions plans and manages them. - Development of quality service - Collaborating with the marketing department in order to better positionate the products. Show less



MTS Globe

• Spain
• Travel Arrangements
• 500 - 600 Employee

• Company Representative

  • Feb 2011 - Nov 2013

  - Holding welcome meetings in order to help customers to adapt into their surroundings - Selling excursions - Responsible for the operational duties of the English Travel Agencies and Tour Operators partner of the company. - Holding welcome meetings in order to help customers to adapt into their surroundings - Selling excursions - Responsible for the operational duties of the English Travel Agencies and Tour Operators partner of the company.



Thomas Cook Group plc

• Travel Arrangements
• 700 & Above Employee

• Company Representative

  • Oct 2008 - Jan 2011

  - Doing airport transfers : meet & greet guests on their arrivals / departures - Accompanying guests during excursions - Holding welcome meetings in order to help customers to adapt into their surroundings - Selling excursions - Doing incident reports for our guests who experience problems in resort - Escorting guests to the police stations or to the UK Embassy if they have any problem with trauma or issues and especially if police assistance is needed - Helping hospitalized guests in resort and their families when experiencing problems here in Tunisia - Weekly audits / health & safety checks - Dealing with customers under pressure. Show less