Experience

HST Co.
• 1 - 100 Employee
• IT Support Specialist

  • Dec 2016 - Present


averda

• United Arab Emirates
• Environmental Services
• 700 & Above Employee

• IT Support Officer

  • Jan 2008 - Present

  • Installing and configuring computer hardware operating systems and applications; Monitoring and maintaining computer systems and networks. • Talking staff/clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues; • Troubleshooting system and network problems and diagnosing and solving hardware/software faults; • Replacing parts as required; • Prioritizing and managing many open cases at one time; • Rapidly establishing a good working relationship with customers and other professionals, e.g., software developers; • Testing and evaluating new technology; • Troubleshooting printers, scanner and photocopier and diagnosing and solving hardware/software faults; • Troubleshoot and help solving technical issues escalated from operations outside normal working hours. • Hardware\Software. Show less