Experience

Atlantia Canada

• Canada
• Consumer Electronics
• 1 - 100 Employee

• Field Sales & Marketing Account Manager

  • Feb 2018 - Present

  As a member of the sales team at Atlantia, I successfully developed relationships with key customers and our vendor partners in the consumer electronic industry.My primary focus was to promote and sell our focus brands, seek new opportunities to expand our portfolio within existing accounts, as well as manage all marketing and training efforts within my assigned account, London Drugs.SALES ACCOMPLISHMENTS• Awarded Vendor Partner of the Year 2018-2021 from Key Account (Large Retailer Western Canada - London Drugs) • Awarded Staff Choice Vendor Representative of the Year 2021 from Key Account (Large Retailer Western Canada - London Drugs)



Bell

• Canada
• Telecommunications
• 700 & Above Employee

• Senior Sales Consultant

  • Apr 2014 - Mar 2018

  Providing solutions and constant support for every team member and delegating tasks to increase efficiency. Gracefully stepping in to resolve customers’ escalations with an amicable outcome. Making sure the paperwork and agreements meet all qualifying standards and are signed, dated, and filed accordingly. Coaching associates that wish to further their achievements and helping them to reach their monthly targets and quotas. Building rapport while establishing customers’ needs to cross-sell and provide unwavering support to achieve the best possible outcome. Excellent troubleshooting techniques to overcome any concern regarding services, and device software issues. Entrusted of receiving and transferring of store inventory, and till management for end of day procedures and deposits. Making sure all the training courses have been completed, and fulfilling all duties as the Health and Safety Representative while maintaining prime sales numbers.



Virgin Plus

• Canada
• Telecommunications
• 300 - 400 Employee

• Sales Consultant

  • Aug 2013 - Apr 2014

  Providing customers with expert cellphone advice and rate plan recommendations. Activating and renewing wireless agreements and maintaining high volume sales numbers. Handling and resolving customer concerns and warranty issues. Authorized in making all vital business decisions since mostly working independently at each location without any immediate manager available. Providing customers with expert cellphone advice and rate plan recommendations. Activating and renewing wireless agreements and maintaining high volume sales numbers. Handling and resolving customer concerns and warranty issues. Authorized in making all vital business decisions since mostly working independently at each location without any immediate manager available.



Rogers Communications

• Canada
• Telecommunications
• 700 & Above Employee

• Customer Loyalty and Retention Specialist

  • Mar 2012 - Aug 2013

  Providing outstanding customer service in a busy call center environment. Retaining client loyalty by analyzing all data to provide the best options and solutions. Gracefully persuading customers to refrain from cancellation of their accounts and in turn utilizing the offers available to right-sell the customer for their maximum satisfaction. Providing outstanding customer service in a busy call center environment. Retaining client loyalty by analyzing all data to provide the best options and solutions. Gracefully persuading customers to refrain from cancellation of their accounts and in turn utilizing the offers available to right-sell the customer for their maximum satisfaction.



Future Shop is now operated by Best Buy.

• Canada
• Retail
• 400 - 500 Employee

• Cellular Product Expert

  • Apr 2011 - Feb 2012

  Experience providing customer support in busy retail store environments for wireless carriers such as Rogers, TELUS, and Bell. Thoroughly knowing wireless plans and policies by all carriers to ensure customer satisfaction. Experienced in all consumer wireless activations such as cell phones, tablets, mobile Internet sticks, and hubs. Maintained excellent sales numbers per month and quarter based on connections, volume, gross margin, accessory attach, and warranty sales. Experience providing customer support in busy retail store environments for wireless carriers such as Rogers, TELUS, and Bell. Thoroughly knowing wireless plans and policies by all carriers to ensure customer satisfaction. Experienced in all consumer wireless activations such as cell phones, tablets, mobile Internet sticks, and hubs. Maintained excellent sales numbers per month and quarter based on connections, volume, gross margin, accessory attach, and warranty sales.



Blue Sky Physiotherapy Clinic

• Administrator and Receptionist

  • Nov 2010 - Apr 2011

  Exceptional customer service and care towards the needs of both patients and doctors. Various computer work such as creating new patient files, managing appointments, applying for and filing insurance claims through ICBC, WCB, and MSP and keeping track of insurance approval validity. Exceptional customer service and care towards the needs of both patients and doctors. Various computer work such as creating new patient files, managing appointments, applying for and filing insurance claims through ICBC, WCB, and MSP and keeping track of insurance approval validity.