Experience

ReadyCAR

• Canada
• Technology, Information and Internet
• 1 - 100 Employee

• Director Of Operations

  • Jun 2022 - Present

• Senior Operations Manager

  • Jul 2021 - Jun 2022

  ●Managing, overseeing, working on daily operations tasks, and building sales into multiple cities. These included recruiting 30 drivers by doing a call interview with them in each city and getting them on board, before moving into other cities.●Working closely with the CEO and other operations manager on growth tasks and finding ways to improve operations at ReadyCAR.●Reporting daily Operations Logs of Delivery and jobs completed.●Monitoring and accepting daily calls, delivery jobs, and dispatching to drivers.●Creating and updating a running driver-list for drivers in multiple major cities, starting with Edmonton.●Training and hiring incoming Operating Managers by conducting an interview with each candidate.●Using workplace channels - Slack, WhatsApp, Google Hangouts, Zoom, to communicate with the team.●Accepting calls from customers daily during the hours of operations.●Helping them place orders through the ReadyCAR website, on the phone, or directing them to the ReadyCAR website and making sure they have all the information.●Calling customers after jobs are completed and making sure to get their review on the delivery job. Making sure that the customer received exceptional service.●Having proper communication by having 3 touchpoints with the drivers. These include having 3touchpoints with the driver including calling before the job when the driver gets to the location ofpickup and after the job is completed.●Having proper communication with customers while the job is being done and after the job iscompleted.●Maintaining open dialogue and communication with the utmost transparency. Show less

• Operations Manager

  • Dec 2020 - Jul 2021



Free Play for Kids

• Canada
• Primary and Secondary Education
• 1 - 100 Employee

• Youth Sport & Team Leader

  • Aug 2023 - Oct 2023

• Multi Sports Coach

  • May 2023 - Aug 2023

• Youth Leader

  • Oct 2022 - May 2023



Tutor Doctor Edmonton

• Edmonton, Alberta, Canada

• Tutor

  • Mar 2022 - Aug 2023



NAIT Students' Association (NAITSA)

• Canada
• Non-profit Organizations
• 1 - 100 Employee

• Campus Clubs Coordinator

  • Oct 2021 - Apr 2022

• Campus Clubs Assistant

  • Oct 2021 - Apr 2022



SDImktg

• Canada
• Advertising Services
• 100 - 200 Employee

• Sales Representative

  • Feb 2022 - Mar 2022



Walmart Supercenter

• United States
• Retail
• 200 - 300 Employee

• Walmart Associate

  • Aug 2018 - Sep 2019

  ●Processed all sales transactions accurately and promptly to prevent long customer wait times by practicing the 3-meter Attitude. This included Greeting all customers with a warm, friendly smile and moving to the outside/front of the register, when possible, to greet the next Customer. ●Operated cash register collected payments and provided accurate change. Ensured each Customer receives a friendly, accurate, and professional service. ●Assisted Customers with the bagging and loading of their merchandise if needed. ●Informed all customers about the Walmart Rewards MasterCard and processing applications with customers. This Established long-term relationships with customers by providing a positive shopping experience. ●Scanned merchandise quickly and accurately. Achieved the "Item Per Hour" goal. ●Achieved the "Scanning" Percentage goal. ●Adhered to all company policies and standard operating procedures. ●Standing for long periods of time while helping customers check out fast and efficiently. Show less