Store Manager

• Nov 2022 - Present

Store Manager

• Feb 2021 - Nov 2022

• Leading a team of Managers to seek opportunities & initiatives that result in the achievement of the Business Plan. • Accountable for the processes of succession planning, people development & manpower planning to ensure all operational positions within the brand are staffed to optimum level. • Implements all store processes and scores satisfactorily in compliance check & Audit • Improved staff development of all the PNB stores & archived stores target. • Responsible for maximizing sales and profitability; performance against budget; developing operational efficiencies; and people management. Show less

Information Technology Officer and Digital Marketing

• Nov 2020 - Mar 2021

I.T Intern

• Nov 2018 - Nov 2020

•Troubleshot computer, tablets, phones, 3D printers, Virtual Reality, and software. • Respond to requests for assistance via phone, e-mail and Spiceworks ticketing system. • Research, diagnose, identify, and escalate issues and requests. • Support library systems, database and website. • Documentation of tickets and processes. • Knowledgeable in Unix, Linux, AIX, Remote Desktop, and various other connectivity software. •Troubleshot computer, tablets, phones, 3D printers, Virtual Reality, and software. • Respond to requests for assistance via phone, e-mail and Spiceworks ticketing system. • Research, diagnose, identify, and escalate issues and requests. • Support library systems, database and website. • Documentation of tickets and processes. • Knowledgeable in Unix, Linux, AIX, Remote Desktop, and various other connectivity software.

Service Support / Technician

• Aug 2018 - Nov 2020

• Updated the Incident handling processes ensuring all interactions are logged • Identify, diagnose, and resolve most questions and issues for end-users • Document all customer interactions whether it’s by phone, email, chat, or walkup • Assist in creating detailed step by step documentation (knowledge base articles) • Troubleshoot and resolved escalated issues from other IT departments • Create new Knowledge Documents for Service-Now ticketing system • Provide both hardware and software support in person or over the phone based on urgency. Show less

Academic Success Center (Tutor)

• Jan 2016 - Dec 2016

Help student with their homework and projects for CIS 101 and CIS 103 (Comp App in Business) Help student with their homework and projects for CIS 101 and CIS 103 (Comp App in Business)

Customer Service

• Jul 2010 - Nov 2012

• Answering telephones, giving information to callers, taking messages, or transferringcalls to appropriate individuals.• Employee of the month. (March 2011, August 2011, January 2012)

Summer Trainee

• May 2010 - Jul 2010