Experience

Strategic Micro Systems

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• System Administrator

  • Jul 2022 - Present

  • Managing and Maintaining Windows Based Environments for Small & Mid-Sized Businesses. • Microsoft 365 environment management• Support for Virtual Environments (VMWare and Hyper-V)• Support for Microsoft Remote Desktop (RDS) Servers.• Endpoint Protection with SentinelOne and Webroot.• Management of Firewalls, Switches, and Routers (SonicWALL/Dell/HP/Netgear) • Multi-Factor Authentication management (Duo and Microsoft MFA).• Desktop, Laptop, and Mobile Device Administration/management.• Backup Management and Disaster Recovery System Deployments.• Viirtue phone deployment and support.



Accounteks

• IT Consultant

  • Jan 2022 - Jun 2022

  • Manage both physical and virtual servers for clients to ensure no downtime is experienced.• Perform and manage server migrations in virtual environments during maintenance or in the event of an emergency.• Deploy and manage wired and wireless networks throughout the site.• Troubleshoot hardware and software components used on a daily basis. (Computers, IP Phones, UPS Batteries, network switches, etc)• Manage clients’ active directories and manage their users as needed.• Manage clients’ Microsoft 365 accounts for new users, groups, mailboxes, etc.• Provide remote/onsite support to clients as needed.• Manage live physical and virtual servers for clients.• Maintain Windows 2003/2012/2016/2019 servers in standalone and virtual server environments. • Maintain and troubleshoot network equipment.• Setup and administer network management and monitoring architecture.• Setup and administer virtual server environments using VMware and/or Hyper-V. • Optimize network and server performance.



Albireo Energy

• United States
• Environmental Services
• 400 - 500 Employee

• System Engineer

  • Dec 2020 - Dec 2021

  • Manage/Maintain Windows 2003/2012/2016/2019 servers in standalone and virtual server environments. • Maintain workstations at Datacenter sites.• Maintain and troubleshoot network equipment.• Setup and administer network management and monitoring architecture.• Setup and administer virtual server environments using VMware and/or Hyper-V.• Maintain and troubleshoot field communications (Modbus RTU, Modbus TCP & TCP/IP) Ability to perform hands-on work with field equipment installations and troubleshooting.• Optimize network and server performance.• Without instructions, plan, direct, coordinate with other third-party vendors and manage activities as needed to meet deadlines and deliver effective solutions.• Ability to travel on short notice as required to support client projects.



Route4Me

• United States
• Software Development
• 1 - 100 Employee

• Director Of Support

  • Aug 2016 - Dec 2020

  • Manage technical support team.• Conduct statistical analyses of data sets.• Prepare graphs and spreadsheets to portray results.• Manage customer relations.• Employee hiring.• Actively update, maintain and monitor all aspects of computer networks.• Review diagnostics and assess the functionality and efficiency of systems. • Respond to customer inquiries and assist troubleshooting and resolving challenges.• Assist management in creating training materials pertaining to computer troubleshooting and usage.• Act as the initial point of contact for all computer and system related concerns from clients or other employees



Passaic County Technical Institute

• United States
• Law Enforcement
• 100 - 200 Employee

• IT Consultant

  • Sep 2013 - Jun 2014

  • Installing and configuring computer hardware, software, systems, networks, printers, and scanners. • Monitoring and maintaining computer systems and networks.• Responding in a timely manner to service issues and requests.• Providing technical support.• Repairing and replacing equipment as necessary.• Testing new technology.• Implement security measures.• Review diagnostics and assess the functionality and efficiency of systems. • Installing and configuring computer hardware, software, systems, networks, printers, and scanners. • Monitoring and maintaining computer systems and networks.• Responding in a timely manner to service issues and requests.• Providing technical support.• Repairing and replacing equipment as necessary.• Testing new technology.• Implement security measures.• Review diagnostics and assess the functionality and efficiency of systems.