Experience

Richard House Children's Hospice

• United Kingdom
• Non-profit Organizations
• 1 - 100 Employee

• Receptionist

  • Nov 2016 - Present

  - Managing general administration including responding to emails, forward planning for managers, meeting arrangements and drafting correspondence. - Responding to phone calls and resolving donor, customer, stakeholder queries on the phone. - Supporting day-to- day management of the Richard House website. Drafting website copy, updating the social network pages and researching competitor activity. - Conducting volunteer interviews as well as preparing case studies with photographs. Show less



Richard House Children's Hospice

• United Kingdom
• Non-profit Organizations
• 1 - 100 Employee

• Communications Assistant

  • Jul 2016 - Sep 2016

  - Supporting PR and communications campaigns by drafting press releases, drafting photo calls, drafting copy, proof reading and updating social media, supporting photography and filming. - Promoting fund raising events by contacting media, local communities through gyms, libraries, health center, churches, supermarkets etc. - Supporting day-to- day management of the Richard House website. Drafting website copy, updating the social network pages and researching competitor activity. - Researching and monitoring relevant news, events, digital and other profile raising opportunities. Show less



Sainsbury's

• United Kingdom
• Retail
• 700 & Above Employee

• Customer Service Representative

  • Sep 2013 - Nov 2015

  - Providing customer services and dealing with customer queries. - Ensuring customer shopping is processed, packed and paid without unnecessary delays. - Resolving customer complaints with assistance from management while required. - Providing customer services and dealing with customer queries. - Ensuring customer shopping is processed, packed and paid without unnecessary delays. - Resolving customer complaints with assistance from management while required.