Food Service Manager

• May 2023 - Present

Assistant Store Manager

• May 2022 - May 2023

-Ensure store's compliance with health and safety rules and regulations -Recruit, hire, and train employees in proper policies and procedures -Build a positive work environment and resolve all employee relations issues -Oversee payroll and keep updated records of compensation, benefits, and other employee information -Monitor attendance of employees and working schedules including breaks, overtime, and paid time off -Track key metrics (e.g. turnover rate, customer connection… Show more -Ensure store's compliance with health and safety rules and regulations -Recruit, hire, and train employees in proper policies and procedures -Build a positive work environment and resolve all employee relations issues -Oversee payroll and keep updated records of compensation, benefits, and other employee information -Monitor attendance of employees and working schedules including breaks, overtime, and paid time off -Track key metrics (e.g. turnover rate, customer connection, store contribution, etc.)

Shift Supervisor

• Sep 2021 - May 2022

-Covered production demands with well-coordinated schedules and work assignments -Assisted upper management with daily operations to meet standards of service and quality -Trained and coached team members in company policies and led by example to promote company missions and values -Troubleshot and resolved equipment malfunctions to reduce downtime

General Manager

• Apr 2021 - Sep 2021

-Maintained operations by preparing policies and standard operating procedures -Controlled purchases and inventory and developed a preferred supplier list based on the needs of the operation -Established clear performance goals and metrics for revenue, P&L, customer service and customer retention -Ensured guest satisfaction by monitoring and evaluating food and beverage service offerings; built relationships with guests -Attracted guests by setting marketing and advertising goals… Show more -Maintained operations by preparing policies and standard operating procedures -Controlled purchases and inventory and developed a preferred supplier list based on the needs of the operation -Established clear performance goals and metrics for revenue, P&L, customer service and customer retention -Ensured guest satisfaction by monitoring and evaluating food and beverage service offerings; built relationships with guests -Attracted guests by setting marketing and advertising goals and implementing a program that focused on search engine optimization Show less -Maintained operations by preparing policies and standard operating procedures -Controlled purchases and inventory and developed a preferred supplier list based on the needs of the operation -Established clear performance goals and metrics for revenue, P&L, customer service and customer retention -Ensured guest satisfaction by monitoring and evaluating food and beverage service offerings; built relationships with guests -Attracted guests by setting marketing and advertising goals… Show more -Maintained operations by preparing policies and standard operating procedures -Controlled purchases and inventory and developed a preferred supplier list based on the needs of the operation -Established clear performance goals and metrics for revenue, P&L, customer service and customer retention -Ensured guest satisfaction by monitoring and evaluating food and beverage service offerings; built relationships with guests -Attracted guests by setting marketing and advertising goals and implementing a program that focused on search engine optimization Show less

Barista

• Sep 2019 - Apr 2021

-Prepared and served hot and cold beverages, such as coffee, espresso drinks, blended coffees, or teas -Cleaned and sanitized work areas, utensils, or equipment -Provided customers with product details, such as coffee blend or preparation descriptions -Created signs to advertise store products or events -Prepared and served hot and cold beverages, such as coffee, espresso drinks, blended coffees, or teas -Cleaned and sanitized work areas, utensils, or equipment -Provided customers with product details, such as coffee blend or preparation descriptions -Created signs to advertise store products or events

Pastry Chef

• May 2019 - Aug 2019