Experience

AEON Credit Service (M) Berhad

• Malaysia
• Financial Services
• 100 - 200 Employee

• Manager Risk Management

  • Jun 2021 - Present



Touch 'n Go Sdn Bhd

• Malaysia
• IT Services and IT Consulting
• 1 - 100 Employee

• Senior Manager Risk and Fraud Management

  • Nov 2018 - Jan 2021

  1. Assess and enhance the overall Touch 'n Go Sdn Bhd development, implementation and enhancement of risk management capabilities, process, tools and techniques as to be in line with the regulatory requirements and practices.2. Perform project risk assessment for TNG Card Technology, RFID, e-Wallet, Pay Direct and other TNG In-Apps application; consist of Strategic, Financial, Regulatory, Reputational and Technology Risk aligning to FINTECH evolution and requirement.3. Collaborate and provide support to Risk Owners in the development, prioritization and implementation of risk counter measures to ensure appropriate actions are developed and put in place to mitigate risk exposures.4. Ensuring data management policy and practices are applied in managing and protecting data generated, used, transmitted and stored by Touch ‘n Go Sdn. Bhd. (“TNG”) to ensure confidentiality, integrity and availability in TNGSB’s data and to ensure that TNG’S employees comply with internal and external regulatory requirements which includes BNM’s “Guidelines on Data Management and MIS Framework” 5. Analyze data, trends and perform risk profiling to identify emerging and strategic risks. 6. Monitor and ensure key strategic risks and control effectiveness are identified, assessed, controlled and managed.7. Coordinate BCM activities and carrying out as BCM Coordinator for Touch ‘n Go.7. To provide support to Touch ‘n Go management in ensuring technology compliance by internal stakeholders on the requirements set by Regulator (Bank Negara Malaysia) on RMiT (Risk Management in Technology) as well as other matters related to IT Risk and Governance. 8. Prepare Risk Management Report for Senior Leadership Team (SLT), Management Audit, Risk and Compliance Committee (MARCC), Board Audit, Risk and Compliance Committee (BARCC) and Board (BOARD).9. Continuously monitor and update the Policy, Operating Standard and Operating Procedure Manual related to IT Operational Risk Management.



Federation of Investment Managers Malaysia (FIMM)

• Malaysia
• Non-profit Organizations
• 1 - 100 Employee

• Senior IT Project Manager, System & Method

  • Feb 2017 - Oct 2018

  1. Responsible on all FIMM’s ICT application projects which aligned with FIMM’s 5 Years Strategic Blueprint.2. Managing the current FIMM’s core systems and enhancement of IT software application development projects. 3. To ensure strong and reliable support to FIMM’s ICT software system and equipment based on the defined SLA.4. Set up FIMM’s IT team that are effective and efficient in developing and supporting FIMM’s ICT systems.5. Provide technical expertise to identify, evaluate and develop ICT systems and procedures that are cost effective and able to support FIMM’s business needs.6. Managing FIMM’s Centralized Database System (CDS) project that consolidates, generates and disseminates industry information for internal (FIMM) and external (members and industry players) usage.7. Revised and re-established FIMM IT Policy, SOP and BCP from 2017 onwards.



HICOM Automotive Manufacturers (Malaysia) Sdn Bhd

• Malaysia
• Motor Vehicle Manufacturing
• 100 - 200 Employee

• Head Of Information Technology

  • May 2011 - Nov 2016

  1. Responsible in coordinating and managing Volkswagen, Suzuki and Mercedes Benz projects for HICOM Automotive Manufacturers (M) Sdn Bhd, Pekan Pahang.2. Perform Project Management role on the IT implementation throughout all the Automotive Manufacturing CKD projects, which include IT Application, IT Infrastructure, IT Security, ERP Application and IT Governance. 3. Heading a group of 20 IT personnel comprising of infrastructure team, software development and support for the company.4. Prepare and monitor IT budget of assigned programs and related financial activity for the purpose of ensuring that allocation is accurate, related revenues are generated, expenses are within budget limits and or fiscal practices are followed.5. As a single point of contact for all IT related matters and services to HICOM Automotive.6. Promoting Cost Saving Initiative (COI) for the company by establishing strong and vibrant internal IT development and technical support team.



Dell Technologies

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Senior Application Analyst

  • May 2007 - Apr 2011

  1. Lead Incident and Escalation Management for more than 4 years. To provide 2nd level support and troubleshooting issues for DELL European Manufacturing Factory (EMF) in Ireland. Held responsible in ensuring uptime for both DELL factories in Ireland and Poland. 2. Actively participated in monthly Microsoft / Linux patching for several DELLs’ applications such as Pick To Monitor (P2M), CIMPLICITY, ACF and Oracle database.3. Analysed and prepared all the relevant information on the application errors or bug, which is to be given to Level 3 for permanent fix. 4. To drive high severity issues via DELL’s Global Bridge Call in 12 hours shift rotation, which complying to 24 X 7 X 365 DELL shift. 5. Closely observed and monitoring servers’ performance as to anticipate any high queues, which lead to the slowness or stoppage on the manufacturing line for both Limerick and Poland facility.



Honda Malaysia Sdn. Bhd.

• System Analyst

  • May 2004 - Apr 2007

  1. Lead Honda Malaysia vehicle projects and support for the Dealer Management System (DMS), e-Daftar, e-Excise and PC-PACK Sales.2. Responsible to monitor system operation and performance, related hardware, third party software/database and network availability for above system.3. Planned, analysed, proposed and implemented system enhancement or replacement as per HMSB’s business requirement. 1. Lead Honda Malaysia vehicle projects and support for the Dealer Management System (DMS), e-Daftar, e-Excise and PC-PACK Sales.2. Responsible to monitor system operation and performance, related hardware, third party software/database and network availability for above system.3. Planned, analysed, proposed and implemented system enhancement or replacement as per HMSB’s business requirement.



Perodua Sales Sdn Bhd

• System Engineer

  • Aug 2000 - Apr 2004

  1. Lead and delivered PERODUA vehicle projects such as Vehicle Insurance System (VIS) and Vehicle Sales Ordering System (VSOS). 2. Delivered full support to HQ, branches and dealers regarding Vehicle Sales and Insurance System. 3. Hands on software development experienced in PL/SQL Programming, Oracle Form and Oracle Report.4. Trainer to PERODUA Administrative Assistants, Administrative Executive and Branch Managers for Vehicle Insurance System (VIS), Vehicle Sales Order System (VSOS) and Dealer Sales Order System (DSOS).