Teaching Fellow

• Aug 2022 - Present

Teaching Assistant

• Aug 2020 - Jul 2022

Associate Scrum Master

• Oct 2019 - Jul 2020

Quality Assurance Analyst - Seasonal

• Jun 2016 - Sep 2016

Created and documented defects using HPALM. Executed test plans to discover defects and to solve them Worked with the development team to resolve defects and refine the product. Created and documented defects using HPALM. Executed test plans to discover defects and to solve them Worked with the development team to resolve defects and refine the product.

Business Analyst Intern

• Jun 2015 - Aug 2015

 Worked across several team to validate Disaster Recovery key-systems and servers.  Responsible for receiving the updates, leading and facilitating the bi-weekly Enterprise Technology meeting with the VP.  Analyzed two years of tickets to determine SLA meeting standards.  Helped to figure out the list of desktops and laptops to be replaced.  Helped another team reaching across departmental lines and getting them to talk about the issues.  Helped in deleting the duplicate windows servers present in the CMDB from a list of more than five thousand.  Assisted in Service-now configuration management database (CMDB) initiative to remove duplicate Application Names.  Establish the agenda, set up meetings to discuss details, report on progress, setup next steps, solve conflicts by talking to each party involved and overcoming obstacle.

Associate Software Engineer

• Mar 2011 - Nov 2012

 Used SQL Server 2005/2008 to write queries for solving issues and to get reports.  Used Visual Studio 2005 to develop a tool that automatically creates daily reports required for business for daily analysis.  Was in charge of the Service Request Tracker where business team raised issues relating to the website. Assigned issues to other team mates and helped them solve them.  Made sure the Service Request Tracker issues were solved on time as per the SLA.  Gave Knowledge Transfers on Questionnaire Management Tool that is linked with the CAMS site  Worked on Batch Processing (SSIS) for checking on the daily, weekly and monthly running jobs and keeping a tab on them and monitored them at the start of every month.  Kept a track on the incoming ticket flow and prepared a report to send manager’s everyday on the amount of tickets coming in and once that were getting resolved.  Worked in shifts to work on the tickets faster as the tickets came in from onsite and worked accordingly to get the ticket solved faster.  Supported post-production support and also extended support to customers whenever it was required.  Made documents on the knowledge transfers received and given; documented each ticket with the solution that was used to solve them.