Chief Operating Officer

• Aug 2022 - Present

Group General Manager at Max Brenner and Benchmark Patisserie

• Sep 2020 - Jul 2022

Senior Director of National Operations

• Feb 2016 - Oct 2019

The Australian corporate owned restaurant (McOpCo) portfolio generates an average of $1B in sales p.a. The portfolio incorporates 152 corporate owned restaurants across the country, made up of 18,000 people. My objective was to deliver the short and long-term National Business Plan initiatives through people development, growing sales profitably and continuous improvement in restaurant operations whilst protecting the Brand by meeting all operational standards, food safety & workplace safety standards, and labour laws. Achievements:• Built a strong team of Operations Managers and Operations Consultants by promoting twelve mid-management level leaders, and developed over fifty individuals for all corporate offices across Australia• Drove McOpCo Australia to achieve the highest operating income across the Global Business• Created best practices which were shared with several countries, presenting our key achievements to our global CEO• Grew sales by an average of 5% per restaurant p.a. between 2016 - 2019. Show less

Regional Director - Southern Region (Vic / Tas / SA)

• Mar 2013 - Jan 2016

Collaborated with Franchisees and led the regional corporate staff to build sales, transaction counts, market share and profitability for the region. Decisions made across the region for the benefit of both the Franchisees and the Corporation. Accountable for creating a positive work environment to accomplish both business results and to develop future leaders for regional corporate offices.Achievements:• Successfully led 92 Franchisees and 75 corporate staff, across Vic, SA & Tas, to achieve 3 years of positive sales and transaction count growth.• Partnered with the State Marketing team to develop and implement a region-specific value strategy plan, contributing incremental sales of 2% to overall regional sales.• Led the launch of two new operational platforms for Australia, contributing incremental sales of 5-7% for the Southern region. Show less

Operations Manager - Corporate Operated Restaurants

• May 2010 - Feb 2013

• Chosen by Senior Leadership to take part in the Elkiem – Meikle HIPO program, 2012. Subsequent recipient of the Meikle HIPO Award • Established an anti-competitor sales program, contributing an additional 5% in sales to the suburban restaurants and 2% to the CBD restaurants

Lead Consultant - Restaurant Compliance

• Jan 2009 - Apr 2010

Operations Consultant - Franchisee Operated Restaurants

• Sep 2006 - Dec 2008

Operations Consultant - Corporate Operated Restaurants

• May 2004 - Aug 2006

People & Resources Consultant

• Sep 2002 - Apr 2004