Experience

Crest Data Systems

• United States
• Information Technology & Services
• 700 & Above Employee

• Technical Lead

  • Jul 2021 - Present

  Ahmedabad, Gujarat, India



Wipro

• India
• IT Services and IT Consulting
• 700 & Above Employee

• Technical Lead

  • Mar 2021 - Jul 2021

  Noida, Uttar Pradesh, India



STL - Sterlite Technologies Limited

• India
• Telecommunications
• 700 & Above Employee

• Senior System Engineer

  • Feb 2019 - Mar 2021

  Ahmedabad, Gujarat, India • Analyse the issues in the Crestel BSS Products like BSS / Work Order Management / Work Force Management / SOAP-REST API / Database. • Analysis and Identification in order to resolve the billing issues to maintain system accuracy and customer satisfaction. • Performed system analysis, documentation, testing, implementation and user support for platform transitions. • Altered and modified Logical design in co-ordination with developer to meet requirements and eliminate… Show more • Analyse the issues in the Crestel BSS Products like BSS / Work Order Management / Work Force Management / SOAP-REST API / Database. • Analysis and Identification in order to resolve the billing issues to maintain system accuracy and customer satisfaction. • Performed system analysis, documentation, testing, implementation and user support for platform transitions. • Altered and modified Logical design in co-ordination with developer to meet requirements and eliminate malfunctions. • Discussion with customer and other stockholder to gather information on the New requirement. • Managed project documents, blueprints and specifications. • Performed analysis on BSS technical designs and prototypes in development stage. • Collaborated with developers to improve the performance and stability of BSS product. • Regularly update the BSS Products by installing Maintenance Release as part of code fixture and Application Tuning. • Performed troubleshooting of technical issues within production environment. • Delivered outstanding service to clients to maintain and extend relationships for future business opportunities. • Encouraged creative thinking, problem solving, and empowerment as part of facility management group to improve morale and teamwork. • Interacted with clients on regular basis to quickly alleviate issues and provide project updates. • Provided suggestions for process, application or documentation improvement. • Configured and maintained web servers,Apache tomcat and JBoss application server for implementing java applications and a wide variety of other software applications like Billing Revenue Management, Work Force Management, Digital Provisioning, CRM , Channel partner Management ,CAL. • Experience with Rest & SOAP API , Micro-services and Telecommunication Architecture. • Involvement in Tariff configuration , Charge configuration , Proration Configuration , Discount configuration and attribute management. Show less



Nokia

• Finland
• Telecommunications
• 700 & Above Employee

• IN Engineer

  • Nov 2014 - Feb 2019

  Ahmedabad Area, India • Having experience of working on Comverse/Amdocs C1RT platform. • Managed Oralce database, including troubleshooting, maintenance, updates and report generation. • Coordinated special projects and managed schedules. • Taking care of all Hardware Related O&M & Testing/Implementation of new service versions. • Coordination with various teams like Central Technical , Revenue Assurance , Core Network/HLR, Provisioning , Packet Core , USSD and Vendor and solving any issues of… Show more • Having experience of working on Comverse/Amdocs C1RT platform. • Managed Oralce database, including troubleshooting, maintenance, updates and report generation. • Coordinated special projects and managed schedules. • Taking care of all Hardware Related O&M & Testing/Implementation of new service versions. • Coordination with various teams like Central Technical , Revenue Assurance , Core Network/HLR, Provisioning , Packet Core , USSD and Vendor and solving any issues of IN. • Uploading of new Patches/ firmware's given by the vendor, in IBM HS22 Blade center. Testing of all scenarios done after upgrade to confirm working of all existing scenarios. • Handling Emergencies and outages (Regarding LBA, SLUs, SDPs and SGUs, Customer Impact Oriented services) and escalating the same to vendor if vendor level support required. • Investigate faults/cause related to system/network problems with analyzing required all Traces. • RedHat Installation in IBM Blade servers, HP Proliant Blade servers. • Provide 24x7 Support for Any Kind of Emergency. • Subscriber Life Cycle Management -Creation, deletions, addition of facilities. • Debugging of System faults and rectifying them or escalation to second level. • Responsible to resolve technical queries from customer representatives. • Configuration of USSD PCN as per the marketing Requirement. • Configuration/Modification of Short codes for Voice/SMS from Home/Roam. • Create delete new MRP, Face value in Amdocs billing system as per the company requirement. • Configure Online/Retailer MRPs in the Etopup System and make it effective in network. Show less



Vodafone

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Datacentre Operator

  • Sep 2013 - Oct 2014

  Ahmedabad Area, India Software Skills: Windows Server , Redhat Enterprise , VMware ESX , HP Data Protector. Hardware : HP BL460 , BL 420 Gen 8 Blade Servers , MSL Tape Library , HP SAN Switch , IRF Switch Configuration , 3PAR Storage Responsibilities: • Operating System Installation and Maintaining. • Up gradation of Hardware , Software & Firmware. • System Monitoring like File system and Disk Utilization, Memory utilization, CPU Utilization,… Show more Software Skills: Windows Server , Redhat Enterprise , VMware ESX , HP Data Protector. Hardware : HP BL460 , BL 420 Gen 8 Blade Servers , MSL Tape Library , HP SAN Switch , IRF Switch Configuration , 3PAR Storage Responsibilities: • Operating System Installation and Maintaining. • Up gradation of Hardware , Software & Firmware. • System Monitoring like File system and Disk Utilization, Memory utilization, CPU Utilization, Network checking etc. • Event Management like perform various task during Hardware failure, File system Corruption and provide technical support till the issue is resolved. • Physical Hardware management like add new hardware, replace new hardware while failure, checking indication while it is working fine. • Prepare various report like Monthly Backup, Uptime Report, and Backup Report, Checklist daily as well as Weekly and monthly. Show less