MAHARAJA GOKULAVASAN
Executive Vice President Corporate Functions at RuralShores Business Services Pvt Ltd- Claim this Profile
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Bio
Credentials
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CAIIB
Indian Institute of Bankers
Experience
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RuralShores Business Services Pvt Ltd
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Outsourcing/Offshoring
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300 - 400 Employee
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Executive Vice President Corporate Functions
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Apr 2017 - Present
Heading the Corporate Functions of 3000+ employee strength organisation having rural diversity.Managing Business Operations and Corporate functions (Human Resources (HR), Corporate Finance, Information Technology (IT) and Administration teams). P&L Management for Business Operations, People Management and Team building at various levels.
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Senior Vice President Service Excellence
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Jul 2014 - Mar 2017
Quality and Service Excellence owner for large Rural BPO operations covering Voice and Non voice/ Transaction Processing.Process improvement, Process Automation.
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Vice President Service Delivery
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Apr 2010 - Jun 2014
BPO Service Delivery of Customer Contracts both Telecom and Non Telecom, Process Automation, Training, Transitions, Customer Relationships, Employee Engagement. Span 1000+ FTEs
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Vice President & Head Operations and Corporate Functions
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Aug 2009 - Mar 2010
Joined the company at a start up stage. Center Set up, Center Operations, Partnerships, Vendor Management, HR, Administration, Finance, Information Technology.
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Vice President
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Oct 2007 - Jun 2009
Heading the Wholesale Banking Loan Processing Captive BPO Unit. Servicing multiple countries, Products, Processes. Successful integration of American Express Loan book acquisition. Introduction of new products in the countries. Managed large ticket loans for ultra large corporations. Introduction of Loan Trading. Heading the Wholesale Banking Loan Processing Captive BPO Unit. Servicing multiple countries, Products, Processes. Successful integration of American Express Loan book acquisition. Introduction of new products in the countries. Managed large ticket loans for ultra large corporations. Introduction of Loan Trading.
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Tata Consultancy Services
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India
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IT Services and IT Consulting
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700 & Above Employee
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Associate Vice President
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Apr 2007 - Oct 2007
BFSI Operations (Banking, P&C insurance BPO operations)Program Management.US credit card billing process.Span of 500 FTEs.Executive Sponsor for Lean Six Sigma Consulting and implementation for the insurance client.
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Senior Manager
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Jul 2005 - Mar 2007
De-transition of UK Bank BPO operations to the captive unit.Span of 450 FTEs.Business banking operations for an European bank.Leading the relationship of a Property and Casualty Insurance Company of US and managing the transition of multipleple processes across new business, underwriting, account management, claims.
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Assistant Consultant/ Manager
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Jul 2003 - Jun 2005
Wholesale/ Business Banking BPO Operations for a leading High Street UK Bank spanning Payments, Customer KYC, Clearing House Inward Cheque payments, Loan set up and drawdown.Participation in RFP, RFQ, Solutions, Case Studies, Proposals.
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HDFC Bank
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India
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Banking
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700 & Above Employee
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Manager & Branch Head
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Aug 2001 - Jul 2003
Managing Branch Banking : Sales, Marketing, Relationship Management, Wealth Management and Operations: Cash, Lockers, ATM, Savings, Current and Fixed Deposits, Bonds, IPOs, Customer Service, Clearing, Tax Collection, Demat. Managing Branch Banking : Sales, Marketing, Relationship Management, Wealth Management and Operations: Cash, Lockers, ATM, Savings, Current and Fixed Deposits, Bonds, IPOs, Customer Service, Clearing, Tax Collection, Demat.
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IDBI Bank
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Banking
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700 & Above Employee
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Manager
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Jan 2001 - Aug 2001
Managing Retail Branch Banking Operations: Cash, Lockers, ATM, Savings, Current and Fixed Deposits, Bonds, IPOs, Customer Service, Clearing and Demat.
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Assistant Manager
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Oct 1998 - Dec 2000
Managing Retail Branch Banking Operations: Cash, Lockers, ATM, Savings, Current and Fixed Deposits, Bonds, IPOs, Customer Service, Clearing, Demat.
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Junior Officer
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May 1996 - Sep 1998
Wholesale / Commercial Banking: Clearing House Operations, Trade Finance, SWIFT
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KARUR VYSYA BANK
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Banking
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700 & Above Employee
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Clerk
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Oct 1989 - May 1996
Through the period of close to 7 years, worked extensively on Cash, Retail Banking- Deposits, Current and Savings Accounts, Front office customer service, ATM, Computerisation, Process Automation, Wholesale/ Commercial Banking- Loans, Cash Credit, Trade Finance, Forex. Got Certified as CAIIB. Through the period of close to 7 years, worked extensively on Cash, Retail Banking- Deposits, Current and Savings Accounts, Front office customer service, ATM, Computerisation, Process Automation, Wholesale/ Commercial Banking- Loans, Cash Credit, Trade Finance, Forex. Got Certified as CAIIB.
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Ashok Leyland Finance Ltd
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India
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Investment Banking
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1 - 100 Employee
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Junior Executive Trainee
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Jan 1989 - Oct 1989
Management Trainee handling Hire Purchase of Commercial Vehicles, Leasing of Capital Equipment and Consumer Durable Finance. Management Trainee handling Hire Purchase of Commercial Vehicles, Leasing of Capital Equipment and Consumer Durable Finance.
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Education
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1990 - 1992
Indian Institute of Bankers
Certified Associate of Indian Institute of Bankers ( CAIIB), Banking -
1985 - 1988
Loyola College
BCom - Bachelor of Commerce, Business/Commerce, General
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