Systems Engineer/App. Specialist

• Oct 2008 - Present

♦ Deploying and supporting Windows 7 desktop operating systems and applications ♦ Develops, implements and monitors network administration procedures ♦ Deploy Monthly Microsoft Patches to all workstations and servers ♦ Generate reports for Symantec Endpoint Protection (Antivirus program) ♦ Rebuild and utilize Symantec Ghost and Altiris Software to push images to multiple machines ♦ Responsible for the research of relevant administration tools and technologies ♦ Developed and standardized images for City computers and de-signing and implementing a bar code system for the City’s fixed assets ♦ Acts as a mentor for the System Administration and Network Technician staff members ♦ Provides formal and informal training programs and coaching to team members on assigned shifts ♦ Develop user manuals or Standard Operating Procedures (SOP) for hardware and software applications ♦ Provide client service, including anticipating client needs, suggesting alternatives and problem solving, and is able to satisfy those needs with a minimum amount of supervision ♦ Maintain Local Area Network (LAN) ♦ Assist team members and mangers in developing the conceptual design of computer systems ♦ Support and resolution of all voice/telephony problems, working with clients on telephony/voice related moves, adds, changes, coordinating scheduled outages when required, complex vector programming and VDN changes, and proactively implementing and supporting preventative maintenance procedures ♦ Installation and configuration of Network Software’s Avaya VOIP Phone Systems, Symantec Endpoint Protection, CAD, CapWIN, Pictometry, Ultra VNC, Watchgurard, Adobe Flash Player, Shockwave, Reader, MS Office Suite 2007/2010, ClearQuest, National Instrument, Oracle, MathLab, Corel Suite and VPN. Show less

Sr. IT Specialist/Project Manager

• Jun 2005 - Oct 2008

Systems Administrator

• Mar 2003 - Jun 2005

Network Administrator

• Aug 2001 - Feb 2003