Experience

GlocalMind Inc.

• United States
• Market Research
• 1 - 100 Employee

• Project Lead

  • Mar 2022 - Present

  - Building project plan and assigning responsibilities to appropriate stakeholders.- I have involved in day to day client interactions to bridge the gap between team output and client expectations on project requirements.- Responsible for maintaining team's productivity, quality, project weekly reports, monthly reports and performance reports.

• Research Associate

  • Jul 2020 - Mar 2022

  Worked on multiple KOL profiling, Organization profiling and KOL identification projects for various therapeutic areas.Key Resource for Data Validation, Secondary Research analysis, QC and QA.



SECUREVALUE INDIA LIMITED

• India
• 200 - 300 Employee

• Customer Service Representative

  • Aug 2017 - Jan 2019

  Working as help desk team lead in Bangalore secure value Working as help desk team lead in Bangalore secure value



Elcamino Software PVT LTD

• Bangalore

• Customer Service Representative

  • Mar 2016 - Dec 2016

  • Collecting data from the client and updating in to the online tool. • Providing need full information to the customer regrading their orders. • Helping with the team for on time delivery to the client. • Collecting data from the client and updating in to the online tool. • Providing need full information to the customer regrading their orders. • Helping with the team for on time delivery to the client.



Fivecom Softech Solutions Pvt Ltd

• India
• Information Services
• 1 - 100 Employee

• Team Lead

  • Dec 2014 - Apr 2015

  • Being a Team Lead I have led team towards meeting Company’s expectations on individual performance and of Client’s expectations on meeting Quality standards.• I have involved in project planning, Task allotment, monitoring, controlling and delivering data to client.• I have involved in daily client interactions to bridge the gap between team output and client expectations on project understandings, Quality and time line of deliverables.• I have reviewed client Quality feedbacks and been on root cause analysis of quality issues.• I have been a trainer and have provided relevant training to new joinees and refreshment trainings to the team as and when needed as per the project requirements.• I was responsible for maintaining and providing team productivity reports, Quality reports, project weekly reports, monthly reports and top performance report for the month to the management.• Being project lead I have involved in screening interview candidates. Show less

• Quality Control Analyst

  • Aug 2014 - Dec 2014

  • Being a QC I was improvising the quality of Mortgage policies built by the executives as per US counties standards.• Providing regular quality feedbacks to the team and updating them on client data rules.• Providing relevant reports to the supervisors on quality.• Providing training to new joiners and refreshment trainings and cross trainings to the team as and when required.

• Information Analysist

  • Jun 2013 - Jul 2014

  • To perform detail web research on Key Opinion Leader and build their profiles in the given time using basic and advanced methodology in Google.• To collect all the relevant information available on web about Key Opinion Leader. Information like KOL Bio, Affiliations, Events, Education, Specialization, Clinical Trials, Publications and their therapeutic areas).