Experience

SAFER DRIVER

• Truck Transportation
• 1 - 100 Employee

• Customer Service Representative

  • Sep 2016 - Present

   Provide customer service to client’s inbound calls by answering calls from the customers if they needed a driver.  Check reports for any pending payments  Outbound calls and sending emails for payment Collection Manage and resolve customer complaints  Received callers providing exceptional listening skills to determine the nature of their call in order to clearly and precisely address their inquiries in a professional manner  Performing any other supporting tasks assigned by the hierarchical supervisor.  Create and submit reports to Operations Manager on a daily, weekly and monthly basis.  Marketing strategy (coordinates with hotels and bar) (seasonal promotions)  Created excel spreadsheets to track customer data and perform an intense reconciliation process  Utilized Siebel software for data entry of customer service information for accuracy and quality control  Organized customer information and account data for business planning and customer service purposes  Identify and escalate priority issues  Dealing with queries outbound calls, making a survey to the complaints and feedback from the customers and drivers in a timely manner.  Outer calls to appropriate resource  Document all call information according to standard operating procedures Show less



Qasr al ainaya medical equipment

• Administrative Assistant

  • Jun 2014 - Dec 2014

   Maintain all filing systems in accordance to prescribed standards to ensure smooth functioning at all times includes upgrading the filing system to be more efficient, improving work-flow; and organized client files to ensure correct information.  Answering visitor inquiries about the company, directing visitors to appropriate contacts, sorting mail, answering incoming calls, and arranging appointments for guests to meet with company staff.  Maintain an adequate inventory of office supplies and consumption.  Undertake additional specific task, as directed by Manager.  Create and maintain files in Excel.  Operate office equipment like fax machines and printer.  Prepare and maintain reports of records and other statistical and quantitative data. Show less