Experience

iBOS Limited

• Bangladesh
• Information Technology & Services
• 100 - 200 Employee

• • Jul 2022 - Present

  My job in a nutshell:• Led a team of 16 UI/UX designers and engineers to develop PeopleDesk using Agile methodology, resulting in a 20% reduction in development time and a 30% increase in feature delivery velocity.• Successfully launched PeopleDesk in 6 months, meeting the deadline 2 weeks ahead of schedule and within budget, resulting in a 50% reduction in launch cost and a 40% increase in customer acquisition and retention rates.• Developed and executed a product strategy for PeopleDesk, resulting in a 60% increase in monthly recurring revenue (MRR) and a 35% increase in average revenue per user (ARPU).• Conducted market research and identified new opportunities, resulting in the launch of two new products, e-Recruitment and Performance Management System, that generated a combined revenue of $27K in the first year of launch.• Defined customer segmentation and value proposition for PeopleDesk, resulting in a 25% increase in the customer lifetime value (CLTV) and a 30% increase in customer satisfaction.• Collaborated with developers for Sprint plan and prioritize the product roadmap, resulting in a 20% increase in feature adoption rate and greater customer satisfaction and retention.• Prepared technical, financial, and business proposals for customers, resulting in a 40% increase in proposal acceptance rates and a 25% increase in revenue.• Worked closely with the sales and marketing team to devise a web content strategy that aligns with the company's wider goals, resulting in a 50% increase in website traffic, a 35% increase in lead generation, and a 20% increase in conversion rate. Show less

• • Jun 2021 - Jul 2022

  My job in a nutshell:• Conducted market research and analyzed data to identify customer needs, market trends, and opportunities for business growth.• Streamlined requirements gathering processes, resulting in significant cost savings and reduced project timelines for new software development projects.• Collaborated with cross-functional teams, including developers, designers, and project managers, to define project requirements and deliverables.• Facilitated stakeholder meetings and workshops, documented requirements, and communicate project timelines and specifications to stakeholders and team members.• Developed and maintained project documentation, resulting in improved communication and coordination among stakeholders and team members.• Conducted user acceptance testing, identified critical issues, and ensured timely resolution of issues to improve the user experience.• Conducted training sessions for end-users on new software systems and processes, resulting in a 50% reduction in support tickets and improved user adoption rates.• Identified a new customer segment through market research, resulting in the development and launch of a new product that generated $30K.• Collaborated with the development team to implement a new software system for the sales team, resulting in a 40% increase in sales productivity and a 25% reduction in administrative workload. Show less



Divine IT Limited

• Bangladesh
• Software Development
• 100 - 200 Employee

• Business Analyst

  • Oct 2020 - May 2021

  My job in a nutshell : • Conducted a thorough analysis of Linespay HR & Payroll software and identified gaps, resulting in a 30% increase in customer satisfaction. • As a Team Lead for Software Documentation & Tender Preparation, I managed a team of 3 analysts and reduced the time for document preparation by 25%, resulting in an increased capacity to handle more projects. • Prepared and won multiple local tenders with a total value of $0.8M, resulting in an increased revenue of the company. • Developed and implemented business requirement specification (BRS), Software Requirements Specification (SRS), Software Design Document (SDD), Inception report, and User manual, resulting in a 20% reduction in development time and improved collaboration between development teams and stakeholders. • Improved product quality by working closely with design, development, testing, and business teams, resulting in a 15% reduction in post-release bugs reported by customers. • Developed and delivered training programs to customers, resulting in a 40% increase in product adoption and customer satisfaction. Show less



belivIT

• Bangladesh
• Software Development
• 1 - 100 Employee

• Technical Writer

  • Feb 2019 - May 2020

  My job in a nutshell : • Collaborated with cross-functional teams and obtained an in-depth understanding of the product, resulting in a 30% reduction in documentation errors. • Independently gathered information from subject matter experts to develop, organize, and write over 50 procedure manuals, technical specifications, and process documentation, resulting in a 25% increase in document accuracy. • Prepared and submitted various Tender Documents such as EOI, RFP, RFQ, OTM, and e-GP for projects worth over $0.4 million. • Prepared BRS, SRS, Inception Report, User Manual, UAT etc. for 5 major software projects, resulting in a 20% increase in customer satisfaction. • Created over 30 UML Diagrams, Data Flow Diagrams, and Entity Relationship Diagrams, resulting in a 15% increase in understanding and communication between cross-functional teams. • Prepared and reviewed various legal documents such as SLA, JV Agreement, NDA, and Channel Partnership Agreement for 10+ projects, ensuring legal compliance and mitigating risks. Show less