Technical Support Specialist

• Jun 2021 - Present

Technical Support Engineer

• Feb 2020 - May 2021

Roles & Responsibilities * Research and identify solutions to software and hardware issues * Diagnose and troubleshoot technical issues, including account setup and network configuration * Ask customers targeted questions to quickly understand the root of the problem * Track computer system issues through to resolution, within agreed time limits * Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue * Properly… Show more Roles & Responsibilities * Research and identify solutions to software and hardware issues * Diagnose and troubleshoot technical issues, including account setup and network configuration * Ask customers targeted questions to quickly understand the root of the problem * Track computer system issues through to resolution, within agreed time limits * Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue * Properly escalate unresolved issues to appropriate internal teams (e.g. software developers) * Provide prompt and accurate feedback to customers * Refer to internal database or external resources to provide accurate tech solutions * Ensure all issues are properly logged * Prioritize and manage several open issues at one time * Follow up with clients to ensure their IT systems are fully functional after troubleshooting * Prepare accurate and timely reports * Document technical knowledge in the form of notes and manuals * Maintain jovial relationships with clients * Taking ownership of customer issues reported and seeing problems through to resolution * Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues * Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams Show less Roles & Responsibilities * Research and identify solutions to software and hardware issues * Diagnose and troubleshoot technical issues, including account setup and network configuration * Ask customers targeted questions to quickly understand the root of the problem * Track computer system issues through to resolution, within agreed time limits * Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue * Properly… Show more Roles & Responsibilities * Research and identify solutions to software and hardware issues * Diagnose and troubleshoot technical issues, including account setup and network configuration * Ask customers targeted questions to quickly understand the root of the problem * Track computer system issues through to resolution, within agreed time limits * Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue * Properly escalate unresolved issues to appropriate internal teams (e.g. software developers) * Provide prompt and accurate feedback to customers * Refer to internal database or external resources to provide accurate tech solutions * Ensure all issues are properly logged * Prioritize and manage several open issues at one time * Follow up with clients to ensure their IT systems are fully functional after troubleshooting * Prepare accurate and timely reports * Document technical knowledge in the form of notes and manuals * Maintain jovial relationships with clients * Taking ownership of customer issues reported and seeing problems through to resolution * Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues * Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams Show less

Supply Chain Executive - Solutions & Projects

• Apr 2018 - Mar 2019

Management Trainee

• Apr 2017 - Mar 2018

Roles & Responsibilities 󠄄󠄄󠄄󠄄󠄀󠄀Solution Design-󠄀 * Design and develop supply chain solutions for clients like – End Customers / 3PL Companies related to different verticals – Auto, Engineering, E-commerce, Retail, FMCG, Chemicals etc. * Data collection and time and motion study. * Data pertaining to solution design and work on the same for a cost effective commercials. * Warehouse Layout Design and Infrastructure Planning. * Manpower Resource… Show more Roles & Responsibilities 󠄄󠄄󠄄󠄄󠄀󠄀Solution Design-󠄀 * Design and develop supply chain solutions for clients like – End Customers / 3PL Companies related to different verticals – Auto, Engineering, E-commerce, Retail, FMCG, Chemicals etc. * Data collection and time and motion study. * Data pertaining to solution design and work on the same for a cost effective commercials. * Warehouse Layout Design and Infrastructure Planning. * Manpower Resource Mapping. * Design Warehouse Layout in AutoCAD / Excel / Google Sketch up. * Understand infrastructure specifications and gather quotes from different vendors. * Prepare comparison matrix based on received quotations. * Meeting clients to explain designed solution / layout / infrastructure / manpower mapping. Project Implementation – * Onsite deployment / execution of project. * Gantt Chart / Time Line Matrix preparation and execution. * Follow up / Execution of the project as per Timeline Matrix / Gantt chart. * Follow up with vendors for timely delivery and installation. * SOP / KPI preparation. * Training to new staff. * Overall project execution and timely delivery as per agreed norms. * MIS and daily reporting as per client requirements / in house requirements.

CAD Engineer

• Jul 2016 - Mar 2017

Leading efforts in concept for various components & implementing the same by modelling on Software. Leading efforts in concept for various components & implementing the same by modelling on Software.

Design Trainee

• Jun 2015 - Jun 2016

Sound knowledge of: * Fire Alarm Systems, Fire Hydrant System, IP CCTV, CCTV surveillance system, Access Control and time attendance System, Gas based fire suppression system, PA system, Water Leakage detection system Etc. Fire & Emergency Signage, Evacuation plans etc. * Design Layouts in AutoCAD / Catia * Deft in Hazard Identification, Risk Assessment & Control, Environmental Aspects & Impacts Assessment and Hazard Study. * Excellent communication… Show more Sound knowledge of: * Fire Alarm Systems, Fire Hydrant System, IP CCTV, CCTV surveillance system, Access Control and time attendance System, Gas based fire suppression system, PA system, Water Leakage detection system Etc. Fire & Emergency Signage, Evacuation plans etc. * Design Layouts in AutoCAD / Catia * Deft in Hazard Identification, Risk Assessment & Control, Environmental Aspects & Impacts Assessment and Hazard Study. * Excellent communication & interpersonal skills with strong analytical, team building, problem solving and organizational abilities. * Conducting Fire Mock Drill of the trained workers for the Emergency Evacuation Procedure after hearing the emergency siren & conducted head counting of the workers Assembled at the assembly point area. * Taking care of issuing safety work permits system & daily safety inspection. * Monitoring Safety activities in relation to, confined space entry, welding in confined space, working at elevated location & radiography test etc. * Revised policies and procedures to minimize potential hazards. * Effectively collaborating across management and operational teams to meet safety goals, as well as communicating safety expectations to multicultural crews and sub-contractors. * Adept at developing Project HSE plans, emergency preparedness plans, and overseeing its implementation through field safety survey. Applications: * High rise buildings * Basement Parkings * Commercial Buildings Show less Sound knowledge of: * Fire Alarm Systems, Fire Hydrant System, IP CCTV, CCTV surveillance system, Access Control and time attendance System, Gas based fire suppression system, PA system, Water Leakage detection system Etc. Fire & Emergency Signage, Evacuation plans etc. * Design Layouts in AutoCAD / Catia * Deft in Hazard Identification, Risk Assessment & Control, Environmental Aspects & Impacts Assessment and Hazard Study. * Excellent communication… Show more Sound knowledge of: * Fire Alarm Systems, Fire Hydrant System, IP CCTV, CCTV surveillance system, Access Control and time attendance System, Gas based fire suppression system, PA system, Water Leakage detection system Etc. Fire & Emergency Signage, Evacuation plans etc. * Design Layouts in AutoCAD / Catia * Deft in Hazard Identification, Risk Assessment & Control, Environmental Aspects & Impacts Assessment and Hazard Study. * Excellent communication & interpersonal skills with strong analytical, team building, problem solving and organizational abilities. * Conducting Fire Mock Drill of the trained workers for the Emergency Evacuation Procedure after hearing the emergency siren & conducted head counting of the workers Assembled at the assembly point area. * Taking care of issuing safety work permits system & daily safety inspection. * Monitoring Safety activities in relation to, confined space entry, welding in confined space, working at elevated location & radiography test etc. * Revised policies and procedures to minimize potential hazards. * Effectively collaborating across management and operational teams to meet safety goals, as well as communicating safety expectations to multicultural crews and sub-contractors. * Adept at developing Project HSE plans, emergency preparedness plans, and overseeing its implementation through field safety survey. Applications: * High rise buildings * Basement Parkings * Commercial Buildings Show less