Experience

Proactivesoft

• Egypt
• Software Development
• 1 - 100 Employee

• Quality Assurance Specialist

  • Jan 2017 - Present

   Follow up. Follow up the technical department in replying customers’ emails and solving their technical problems. Remind the technical team with the pending tasks that exceed their due dates Follow up the execution of the periodical visits to our customers to create the analytical reports that help us to measure the customer’s usage to the system for every function. Revise test cases to ensure proper test coverage. Follow up the adherence to the company’s policies, and report for any non-compliance action. Manage customers’ Licenses. Open new accounts for the new customers on the activation website Monitor the customers’ adherence of following the rules while using the licenses Investigate in the customers’ problems to know if these problems have occurred as a result of their misuse or not Resolve the customers’ problems Write & develop the technical documents.  Noncompliance report Performance analysis report Release notes. Help files. Manual Files. Analytical Reports for the technical visits “Check Lists”. Create presentations whenever they are required. Show less

• Project Manager

  • Jan 2017 - Present

   Estimate project’s time, milestones schedule Help the business analysist in gathering customer’s requirements and record them. Define deliverables and acceptance criteria Coordinate with the team members to make sure that all parties are on track with project requirements, deadlines, and schedules. Establish effective project communication plans and ensure their execution. Follow up the customer’s interaction with the system. Prepare periodic reports by gathering, analyzing and summarizing relevant information. Create different reports, presentations and any documents are required. Measure the gap between what has been planned and what has already been achieved in the project, and report for any delay. Show less



Pro@ctivesoft Company for Software and ERP Solutions

• Executive Secretary

  • Jan 2016 - Jan 2017

   Handle calls, send emails  Build Filling system (hard, soft).  Prepare reports, memos, and presentations.  Supervise and monitor the work of the administrative tasks  Manage calendar for the general manager.  Handle HR duties (payroll- social insurance – Interviews appointment)  Follow up the collection of checks & the financial dues from the clients.  Record customers’ data & inquires in CRM  Follow up the sales department.  Order and maintain stationery and equipment.  Manage office petty cash  Update the customers’ data. Show less



Arab Engineers Company for Oil and Energy Services

• Sales Admin Assistant

  • Jun 2014 - Jun 2015

   Follow up the sales processes with the sales representatives & sales managers in all branches.  Prepare the daily sales and customer report.  Follow up the stock movement with the warehouses keepers to request another order from suppliers in case of needing more goods and follow up its arrival.  Coordinate orders between suppliers and our customers.  Follow up the cars’ movement in all branches.  Follow up the sales representatives’ attendants.  Prepare for the meeting and write minutes of meeting.  Maintain a filling system (hard, soft).  Manage schedule and calendar of the manager.  Prepare monthly presentation which reflects the sales representatives' performance in all branches.  Send mails, write memos and handle calls.  Use office machines (photocopier - Fax - scanner). Show less



Misr Public Library - MPL.Egypt

• Executive Secretary

  • Jun 2012 - Dec 2013

   Write official letters, send emails, handle calls.  Maintain a filling system (hard & soft).  Receive incoming letters and display it to my manger to assign it.  Sort and distribute letters to every department according to the manager’s signature  Follow up with all departments about performing the required tasks.  Prepare for the meetings.  Order and maintain stationery and equipment.  Use office machines photocopier, fax & scanner.  Write official letters, send emails, handle calls.  Maintain a filling system (hard & soft).  Receive incoming letters and display it to my manger to assign it.  Sort and distribute letters to every department according to the manager’s signature  Follow up with all departments about performing the required tasks.  Prepare for the meetings.  Order and maintain stationery and equipment.  Use office machines photocopier, fax & scanner.