Experience

Orange Business Services

• France
• IT Services and IT Consulting
• 700 & Above Employee

• Integration Solutions Consultant - Network expert

  • Feb 2021 - Present

  • Ownership and support on creation of deliverables (Low Level Design, Acceptance Test Plan, Migration scenario).• Ownership and support on creation of projects consulting blueprints and boilerplates.• Liaise directly with customer to obtain all relevant technical information for successful design, order validation & project delivery.• Present technical solutions to partners and their end-customers.• Acting as pre-sales consultant for some of the organic growth activities as needed.• Participates in projects as part of a project organization respecting cost, quality and time constraints.



Vodafone

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Fixed Design and IP Backbone Specialist

  • Dec 2019 - Feb 2021

• Fixed Network Configiguration & Support Senior Engineer

  • Jun 2017 - Dec 2019

  • Handling emergencies related to Data services, to minimize customer experience within the agreed upon time frame.• Implementing all configuration changes on all relevant nodes, following SM guidelines.• Acceptance and testing for new nodes & services implemented. • Implementing S/W corrections/patches and upgrades for all relevant nodes & services.• Ensuring Highest Quality of service delivered to customers.• Applying relevant appropriate preventive actions to keep target network availability.• Following agreed upon procedures and processes in all team activities.• Responsible of service support of 3G, Enterprise & ADSL escalated customer cases.• Responsible of planned activities triggered by support issues.• Responsible of the projects triggered by support for future enhancement (HW offloading, Fixed Network Remote access).• Maintaining up-to-date devices with the latest recommended software version.• Performing software and hardware upgrade for core and aggregated network devices.• Responsible of Troubleshooting Mobile Internet international link & Caching problems.• Responsible for the efficient planning, budgeting of Fixed data Network ( Spare parts & vendor support contracts )• Responsible of the vendor in tactical approaches, agree on compensations and proactive measures to guarantee our capability to meet agreed service level of customers.

• Fixed Data Network Engineer

  • Sep 2013 - Jun 2017

• ProDSL Support Engineer

  • Dec 2011 - Sep 2013