Experience

Riyadh Schools

• Saudi Arabia
• Education Administration Programs
• 100 - 200 Employee

• Information Technology Support Specialist

  • Sep 2018 - Present

  - Maintained updated knowledge of classera system and ESS to offer best-possible service-user support.- Improved service-user experiences through effective communication and efficient, accurate issue resolution. - Maintained updated knowledge of classera system and ESS to offer best-possible service-user support.- Improved service-user experiences through effective communication and efficient, accurate issue resolution.



Contact Centers Company

• Mexico
• Advertising Services
• 1 - 100 Employee

• Customer Experience Representative

  • Feb 2018 - Sep 2018

  - contract with STC- Promptly responded to inquiries and requests from prospective customers.- Enhanced internal and external customer satisfaction ratings by researching, troubleshooting, and resolving escalated issues efficiently. - contract with STC- Promptly responded to inquiries and requests from prospective customers.- Enhanced internal and external customer satisfaction ratings by researching, troubleshooting, and resolving escalated issues efficiently.